8 Kickass SaaS Companies We Ran Into At SaaStock 2017

#1. WeDelight — Automate Customer Happiness

WeDelight wants to redefine and automate ‘going the extra mile’ for your customers.

Whether you want to incentivise, reward, apologise or surprise — WeDelight offers an all-in-one toolbox for delighting your customers effortlessly by offering them anything from flowers and beers to puppy visits. Delivered by email or livechat.

WeDelight’s Customer Magic is already being used by an impressive lot of SaaS companies, including celebrities like Typeform, Mention, Agorapulse and Gainsight.

#2. Plutio — The Only App Freelancers Need

Con la maggior parte delle applicazioni SaaS ottimizzate per aumentare la produttività dei team, i liberi professionisti non sono spesso invitati alla festa. Poiché combinano un'intera serie di strumenti per gestire la loro amministrazione, finiscono per perdere più tempo che per vincere.

Leo Bassam was struggling with this very problem freelancing his way through university. Plutio is his answer to ‘the horrible maze of productivity’ and he now wants to share it with the world.

Plutio è uno strumento per avere tutto comodamente nello stesso posto: progetti, conversazioni, fatture e persone, tutti insieme in un hub di produttività intuitivo. Gli utenti di Alpha sono stati lirici, affermando che questo è l'unico strumento di cui hanno bisogno come freelance.

Plutio’s beta release will be launched on Product Hunt soon. You can sign up here for early access.

#3. SupportHero — SEO For Your Support Content

La vostra base di conoscenze aiuta i clienti e gli agenti di supporto?

Your reflex-answer is probably ‘yes, of course’ — but are you sure?

At Salesflare, we’re pretty heavy Intercom-users. It’s where we touch first-base with both leads and clients looking for help. We’ve also have been building up your knowledge base, but when Matic from Support Hero asked us if we had any idea of how effective those articles were, we didn’t have an answer ready.

Il che era piuttosto allarmante, visto che il motivo per cui avevamo creato questa base di conoscenze era proprio quello di ridurre i ticket di assistenza in entrata.

Here’s a statistic for you:

67% of app users prefer self-help over contacting your support staff

Having a knowledge base that answers your customers needs and prayers doesn’t just lighten the load on your support agents, it also makes your customers happier.

SupportHero makes your help center and its content easier to find by smartly integrating it into various sections of your app and contact forms. It adds powerful analytics on top of it so you know what your users are looking for and how they’re looking for it. Now you know what to write, what to rewrite and what keywords you need to use.

Niente più congetture.

E si integra con tutto.

#4. Octovid — Fast DIY Product Promo Videos

I’m a DIY kind of guy. When something needs to be done, I’ll always try do to it myself — even if I have zero experience doing it. We live in an age of resourcefulness where you can learn to do basically anything from Google and YouTube. Not knowing how to do something is an opportunity to learn rather than a problem to struggle with.

Una delle poche cose che ancora non sono alla mia portata è la creazione di video animati. Ho qualche conoscenza di Adobe, ma realizzare qualcosa di sufficientemente buono in un tempo ragionevole è una gran fatica.

Octovid mi metterà presto al riparo da queste sofferenze. Vi permetterà di creare video promozionali per i prodotti in pochi minuti e di condividerli sui vostri social network.

Founder Ray Mongey has been running a video production company in Ireland for the last four years and also started Film Network Ireland, a Facebook Group for creative video professionals over11,000 people strong. With Octovid he’s scratching an itch he experienced first-hand throughout his rich experience as a video professional.

You can get crackin’ on it now and sign up for the free BETA access over Octovid.com.

#5. CHEQROOM — Effortless Equipment Tracking

At Salesflare we’re all about automating mindless work so our users can focus on mindful work, like value creation and relationship building. It all started from ‘there must be a better way’ and that’s exactly what struck Vincent Theeten when he created CHEQROOM.

CHEQROOM was founded to take away the pain from equipment and inventory management. It replaces spreadsheets with clever QR-codes so you can just take out your phone to check stuff in — and-out. You can register, manage and track your equipment at any time, wherever you are.

Funziona senza problemi anche tra i vari team, in modo da garantire la responsabilità in ogni momento.

Niente più scartoffie e niente più errori umani. Una migliore visione d'insieme delle vostre apparecchiature e meno grattacapi per il vostro team.

#6. Zenloop — NPS From Start To Finish

When I met with Björn from NPS-tool Zenloop, he told me about the big screen with a live feed of incoming customer feedback hanging in their office and I just loved that.

Too often we forget that behind the names and numbers there’s actual people with their very own minds and hearts. Having these thoughts and feelings pour in real-time puts your work in the perspective that matters: that one of the customer. I thought it was a wonderful example of implementing customer centricity into the workplace. Chase people, not numbers.

Zenloop si basa sull'ascolto e sulla comprensione dei vostri clienti, in modo da poter agire trasformando i vostri più grandi critici nei vostri più grandi fan e dando ai vostri ambasciatori la possibilità di diffondere la loro felicità. Ottimizzate i sondaggi NPS per i vostri punti di contatto più rilevanti in pochi minuti e utilizzate dati e analisi potenti per rimanere al passo con le persone che volete rendere felici.

#7. Approfondimento OTA — No More Empty Rooms In Your Hotel

If you run a hotel or any other kind of accommodation business, I’m sure you’re familiar with the pain that comes with making sure your rooms are always hosting guests so you can maximise the revenue your property brings. At the least effort possible, because your priority is still to give your guests the best possible experience.

What if you could have a robot make sure for you that you always have a full house for at just the right price? OTA Insight is a business intelligence tool that monitors the market for you. You’ll get to see historic and future rates for yourself and competitors, get actionable insights in what’s happening to the demand in your market and stay right on top of what people are saying about you and your competitors on review websites.

Approfondimento OTA is a powerful example of a tool that gathers data from all around your business to enable you to make better decisions faster and spend more time on delighting people. It’s the kind of technology application we absolutely love at Salesflare.

#8. StatusCake — Know When Your Site Goes Down Before Your Customers Do

StatoCake è un ottimo esempio di azienda fiorente costruita sulla soluzione ottimale di un problema molto specifico.

I was always amazed at how high-traffic websites like Netflix and Microsoft (and others) never go down. So I was kind of disappointed when James from StatusCake told me that they actually do go down. The reason I don’t know this is because they have StatusCake pinging them as soon as this happens so they can fix it before I even noticed.

Avrete a disposizione strumenti di monitoraggio, pagine di stato per comunicare con i vostri utenti e avvisi istantanei sul canale che preferite, in modo da poter agire quando necessario.

If you were rocking SaaStock17 with your SaaS company and you believe you should have made this list, please, oh please, let us know! 🤗