8 Kickass SaaS Companies We Ran Into At SaaStock 2017

#1. WeDelight — Automate Customer Happiness

WeDelight wants to redefine and automate ‘going the extra mile’ for your customers.

Whether you want to incentivise, reward, apologise or surprise — WeDelight offers an all-in-one toolbox for delighting your customers effortlessly by offering them anything from flowers and beers to puppy visits. Delivered by email or livechat.

WeDelight’s Customer Magic is already being used by an impressive lot of SaaS companies, including celebrities like Typeform, Mention, Agorapulse and Gainsight.

#2. Plutio — The Only App Freelancers Need

Da die meisten SaaS-Anwendungen für die Produktivitätssteigerung in Teams optimiert sind, werden Solo-Freiberufler oft nicht zur Party eingeladen. Da sie eine ganze Reihe von Tools kombinieren, um ihre Verwaltung zu bewältigen, verschwenden sie am Ende mehr Zeit als sie gewinnen.

Leo Bassam was struggling with this very problem freelancing his way through university. Plutio is his answer to ‘the horrible maze of productivity’ and he now wants to share it with the world.

Bei Plutio geht es darum, alles bequem an einem Ort zu haben: Projekte, Konversationen, Rechnungen und Personen - alles zusammen in einer intuitiven Produktivitätszentrale. Alpha-Benutzer sind begeistert und berichten, dass dies das einzige Tool ist, das sie als Freiberufler brauchen.

Plutio’s beta release will be launched on Product Hunt soon. You can sign up here for early access.

#3. SupportHeld — SEO For Your Support Content

Hilft Ihre Wissensdatenbank Ihren Kunden und Supportmitarbeitern?

Your reflex-answer is probably ‘yes, of course’ — but are you sure?

At Salesflare, we’re pretty heavy Intercom-users. It’s where we touch first-base with both leads and clients looking for help. We’ve also have been building up your knowledge base, but when Matic from Support Hero asked us if we had any idea of how effective those articles were, we didn’t have an answer ready.

Das war ziemlich beunruhigend, denn der Grund, warum wir diese Wissensdatenbank überhaupt eingerichtet hatten, war die Verringerung der eingehenden Supportanfragen.

Here’s a statistic for you:

67% of app users prefer self-help over contacting your support staff

Having a knowledge base that answers your customers needs and prayers doesn’t just lighten the load on your support agents, it also makes your customers happier.

SupportHero makes your help center and its content easier to find by smartly integrating it into various sections of your app and contact forms. It adds powerful analytics on top of it so you know what your users are looking for and how they’re looking for it. Now you know what to write, what to rewrite and what keywords you need to use.

Kein Rätselraten mehr.

Oh, und es lässt sich in alles integrieren.

#4. Octovid — Fast DIY Product Promo Videos

I’m a DIY kind of guy. When something needs to be done, I’ll always try do to it myself — even if I have zero experience doing it. We live in an age of resourcefulness where you can learn to do basically anything from Google and YouTube. Not knowing how to do something is an opportunity to learn rather than a problem to struggle with.

Eines der wenigen Dinge, die noch außerhalb meiner Reichweite liegen, ist die Erstellung von Animationsvideos. Ich habe zwar einige Adobe-Kenntnisse, aber es ist sehr mühsam, in angemessener Zeit etwas zu erstellen, das gut genug ist.

Octovid wird mich bald aus dieser Misere befreien. Mit Octovid können Sie in wenigen Minuten Werbevideos für Produkte erstellen und sie in Ihren sozialen Netzwerken teilen.

Founder Ray Mongey has been running a video production company in Ireland for the last four years and also started Film Network Ireland, a Facebook Group for creative video professionals over11,000 people strong. With Octovid he’s scratching an itch he experienced first-hand throughout his rich experience as a video professional.

You can get crackin’ on it now and sign up for the free BETA access over Octovid.com.

#5. CHEQROOM — Effortless Equipment Tracking

At Salesflare we’re all about automating mindless work so our users can focus on mindful work, like value creation and relationship building. It all started from ‘there must be a better way’ and that’s exactly what struck Vincent Theeten when he created CHEQROOM.

CHEQROOM was founded to take away the pain from equipment and inventory management. It replaces spreadsheets with clever QR-codes so you can just take out your phone to check stuff in — and-out. You can register, manage and track your equipment at any time, wherever you are.

Auch teamübergreifend funktioniert es reibungslos, so dass Sie jederzeit Rechenschaft ablegen können.

Kein Papierkram mehr und keine menschlichen Fehler mehr. Besserer Überblick über Ihre Ausrüstung, weniger Kopfschmerzen für Ihr Team.

#6. Zenloop — NPS From Start To Finish

When I met with Björn from NPS-tool Zenloop, he told me about the big screen with a live feed of incoming customer feedback hanging in their office and I just loved that.

Too often we forget that behind the names and numbers there’s actual people with their very own minds and hearts. Having these thoughts and feelings pour in real-time puts your work in the perspective that matters: that one of the customer. I thought it was a wonderful example of implementing customer centricity into the workplace. Chase people, not numbers.

Bei Zenloop geht es darum, Ihren Kunden zuzuhören und sie zu verstehen, damit Sie Maßnahmen ergreifen können, um Ihre größten Kritiker in Ihre größten Fans zu verwandeln und Ihren Botschaftern die Chance zu geben, ihre Zufriedenheit zu verbreiten. Stimmen Sie NPS-Umfragen in Minutenschnelle auf Ihre wichtigsten Touchpoints ab und nutzen Sie leistungsstarke Daten und Analysen, um die Menschen, die Sie glücklich machen möchten, im Blick zu behalten.

#7. OTA-Einblick — No More Empty Rooms In Your Hotel

If you run a hotel or any other kind of accommodation business, I’m sure you’re familiar with the pain that comes with making sure your rooms are always hosting guests so you can maximise the revenue your property brings. At the least effort possible, because your priority is still to give your guests the best possible experience.

What if you could have a robot make sure for you that you always have a full house for at just the right price? OTA Insight is a business intelligence tool that monitors the market for you. You’ll get to see historic and future rates for yourself and competitors, get actionable insights in what’s happening to the demand in your market and stay right on top of what people are saying about you and your competitors on review websites.

OTA-Einblick is a powerful example of a tool that gathers data from all around your business to enable you to make better decisions faster and spend more time on delighting people. It’s the kind of technology application we absolutely love at Salesflare.

#8. StatusCake — Know When Your Site Goes Down Before Your Customers Do

StatusKuchen ist ein hervorragendes Beispiel für ein florierendes Unternehmen, das ein ganz bestimmtes Problem sehr gut gelöst hat.

I was always amazed at how high-traffic websites like Netflix and Microsoft (and others) never go down. So I was kind of disappointed when James from StatusCake told me that they actually do go down. The reason I don’t know this is because they have StatusCake pinging them as soon as this happens so they can fix it before I even noticed.

Sie erhalten Überwachungstools, Statusseiten für die Kommunikation mit Ihren Nutzern und Sofortwarnungen über den von Ihnen bevorzugten Kanal, damit Sie bei Bedarf handeln können.

If you were rocking SaaStock17 with your SaaS company and you believe you should have made this list, please, oh please, let us know! 🤗