Come facciamo il supporto

Il nostro processo

In poche parole, realizziamo un processo comunicativo, trasparente ed efficiente.

But what does this mean for customers? Let’s explore the details of the process further.

Our Customer Support Toolkit

For our direct contact with customers, we use Intercom, which is a great support chat tool (and so much more) that allows us to stay in touch with potential and current customers to address any and all of their needs on Salesflare. The chat is used to help customers with things that they can’t find explained in our knowledge base or in our YouTube tutorials.

The knowledge base was written by the same people who handle customer support and relations, and it covers all of the frequently asked questions and more. ✅

Ma come sempre, i clienti che hanno problemi, suggerimenti o domande sull'Salesflare possono sempre rivolgersi alla chat del nostro sito web.

The same goes for potential customers. If you’re unsure about whether Salesflare is the right tool for you, you can always reach out and ask us for advice.

In addition to our direct chat, we also have a dedicated Support Hero working on any development issues on Salesflare. The Support Hero rotates daily from our product team, and any issues that can’t be fixed in that exact moment are then logged in GitHub, the software we use for code and issue management, and addressed as soon as possible. Because of this, we can also directly offer support on a very technical level if needed. 👨‍💻

Any technical things that need to be fixed — whether they’re issues that need instant fixing or a bit more in-depth — the team is hard at work to deliver the best possible version of Salesflare!

Getting Valuable Feedback

As you may have noticed already, at Salesflare, we value our customers’ feedback and we take it seriously.

Have an idea for a new feature you’d like to see in Salesflare? Just send us a message on chat. Our support team logs every feature request and upvotes requests that are requested multiple times. Based on how often it’s requested and how well it aligns with our product vision, the Salesflare team decides whether to implement it and when.

We don’t only keep track of issues and feature requests, but we also track possible UX improvements. In most software companies, they tend to slip through the cracks, but we actively track them (and even give them a high priority). 💪

Once we are able to address a feature request, the Salesflare team is incredibly communicative across departments — we ensure everyone is on the same page as we tackle requests and are sure to follow up with each other and with customers.

The customer support team takes part in all the discussions about requested features and open issues, so that there’s zero distance between the customer and the product team.

La comunicazione è fondamentale, giusto?

Costruire relazioni

As mentioned before, you can reach out to our support team about anything you’d like.

And this goes beyond just requesting features or addressing issues — we believe in the value of building relationships with our customers. 💛

Vogliamo aiutare i nostri clienti a far crescere le loro vendite attraverso Salesflare, il nostro supporto, il nostro blog, ecc. E alla fine vogliamo che Salesflare sia il CRM che il vostro team ama usare.

Tutto questo per dire: contattateci! Vogliamo essere il più comunicativi possibile con i nostri clienti e vogliamo che anche voi sentiate di potervi rivolgere a noi.

Have something you’d like to discuss? Our chat is on the bottom right of our website and app, but you can also reach out via our support email: [email protected].

Now, let’s kick ass together! 🚀