8 Kickass SaaS Companies We Ran Into At SaaStock 2017

#1. WeDelight — Automate Customer Happiness

WeDelight wants to redefine and automate ‘going the extra mile’ for your customers.

Whether you want to incentivise, reward, apologise or surprise — WeDelight offers an all-in-one toolbox for delighting your customers effortlessly by offering them anything from flowers and beers to puppy visits. Delivered by email or livechat.

WeDelight’s Customer Magic is already being used by an impressive lot of SaaS companies, including celebrities like Typeform, Mention, Agorapulse and Gainsight.

#2. Plutio — The Only App Freelancers Need

La plupart des applications SaaS étant optimisées pour stimuler la productivité des équipes, les travailleurs indépendants ne sont souvent pas invités à la fête. Comme ils combinent toute une série d'outils pour gérer leur administration, ils finissent par perdre plus de temps qu'ils n'en gagnent.

Leo Bassam was struggling with this very problem freelancing his way through university. Plutio is his answer to ‘the horrible maze of productivity’ and he now wants to share it with the world.

Plutio permet de tout regrouper au même endroit : les projets, les conversations, les factures et les personnes dans un centre de productivité intuitif. Les utilisateurs d'Alpha ont été lyriques, déclarant qu'il s'agit du seul outil dont ils ont besoin en tant que freelance.

Plutio’s beta release will be launched on Product Hunt soon. You can sign up here for early access.

#3. SupportHero — SEO For Your Support Content

Votre base de connaissances aide-t-elle vos clients et vos agents d'assistance ?

Your reflex-answer is probably ‘yes, of course’ — but are you sure?

At Salesflare, we’re pretty heavy Intercom-users. It’s where we touch first-base with both leads and clients looking for help. We’ve also have been building up your knowledge base, but when Matic from Support Hero asked us if we had any idea of how effective those articles were, we didn’t have an answer ready.

Ce qui était assez alarmant puisque la raison pour laquelle nous avions mis en place cette base de connaissances était de réduire le nombre de tickets d'assistance entrants.

Here’s a statistic for you:

67% of app users prefer self-help over contacting your support staff

Having a knowledge base that answers your customers needs and prayers doesn’t just lighten the load on your support agents, it also makes your customers happier.

SupportHero makes your help center and its content easier to find by smartly integrating it into various sections of your app and contact forms. It adds powerful analytics on top of it so you know what your users are looking for and how they’re looking for it. Now you know what to write, what to rewrite and what keywords you need to use.

Fini les devinettes.

Oh, et il s'intègre à tout.

#4. Octovid — Fast DIY Product Promo Videos

I’m a DIY kind of guy. When something needs to be done, I’ll always try do to it myself — even if I have zero experience doing it. We live in an age of resourcefulness where you can learn to do basically anything from Google and YouTube. Not knowing how to do something is an opportunity to learn rather than a problem to struggle with.

L'une des rares choses qui reste hors de ma portée est la création de vidéos animées. J'ai quelques compétences en Adobe, mais faire quelque chose d'assez bon en un temps raisonnable est un vrai casse-tête.

Octovid va bientôt mettre fin à mes souffrances. Il vous permettra de créer des vidéos promotionnelles pour vos produits en quelques minutes et de les partager sur vos réseaux sociaux.

Founder Ray Mongey has been running a video production company in Ireland for the last four years and also started Film Network Ireland, a Facebook Group for creative video professionals over11,000 people strong. With Octovid he’s scratching an itch he experienced first-hand throughout his rich experience as a video professional.

You can get crackin’ on it now and sign up for the free BETA access over Octovid.com.

#5. CHEQROOM — Effortless Equipment Tracking

At Salesflare we’re all about automating mindless work so our users can focus on mindful work, like value creation and relationship building. It all started from ‘there must be a better way’ and that’s exactly what struck Vincent Theeten when he created CHEQROOM.

CHEQROOM was founded to take away the pain from equipment and inventory management. It replaces spreadsheets with clever QR-codes so you can just take out your phone to check stuff in — and-out. You can register, manage and track your equipment at any time, wherever you are.

Il fonctionne également sans problème entre les équipes, ce qui vous permet de garantir la responsabilité à tout moment.

Plus de paperasserie ni d'erreur humaine. Une meilleure vue d'ensemble de votre équipement, moins de maux de tête pour votre équipe.

#6. Zenloop — NPS From Start To Finish

When I met with Björn from NPS-tool Zenloop, he told me about the big screen with a live feed of incoming customer feedback hanging in their office and I just loved that.

Too often we forget that behind the names and numbers there’s actual people with their very own minds and hearts. Having these thoughts and feelings pour in real-time puts your work in the perspective that matters: that one of the customer. I thought it was a wonderful example of implementing customer centricity into the workplace. Chase people, not numbers.

Zenloop vous permet d'écouter et de comprendre vos clients afin que vous puissiez prendre des mesures pour transformer vos plus grands détracteurs en vos plus grands fans et donner à vos ambassadeurs l'occasion de répandre leur bonheur. Adaptez les enquêtes NPS à vos points de contact les plus pertinents en quelques minutes et utilisez des données et des analyses puissantes pour rester à l'écoute des personnes que vous voulez rendre heureuses.

#7. OTA Insight — No More Empty Rooms In Your Hotel

If you run a hotel or any other kind of accommodation business, I’m sure you’re familiar with the pain that comes with making sure your rooms are always hosting guests so you can maximise the revenue your property brings. At the least effort possible, because your priority is still to give your guests the best possible experience.

What if you could have a robot make sure for you that you always have a full house for at just the right price? OTA Insight is a business intelligence tool that monitors the market for you. You’ll get to see historic and future rates for yourself and competitors, get actionable insights in what’s happening to the demand in your market and stay right on top of what people are saying about you and your competitors on review websites.

OTA Insight is a powerful example of a tool that gathers data from all around your business to enable you to make better decisions faster and spend more time on delighting people. It’s the kind of technology application we absolutely love at Salesflare.

#8. StatusCake — Know When Your Site Goes Down Before Your Customers Do

StatusCake est un excellent exemple d'une entreprise florissante fondée sur la résolution d'un problème très spécifique.

I was always amazed at how high-traffic websites like Netflix and Microsoft (and others) never go down. So I was kind of disappointed when James from StatusCake told me that they actually do go down. The reason I don’t know this is because they have StatusCake pinging them as soon as this happens so they can fix it before I even noticed.

Vous disposez d'outils de surveillance, de pages d'état pour communiquer avec vos utilisateurs et d'alertes instantanées sur le canal de votre choix afin que vous puissiez agir quand il le faut.

If you were rocking SaaStock17 with your SaaS company and you believe you should have made this list, please, oh please, let us know! 🤗