{"id":55829,"date":"2018-04-19T07:31:58","date_gmt":"2018-04-19T05:31:58","guid":{"rendered":"https:\/\/blog.salesflare.com\/?p=55829"},"modified":"2023-05-01T15:20:12","modified_gmt":"2023-05-01T13:20:12","slug":"how-we-do-support-3dc788206264","status":"publish","type":"post","link":"https:\/\/blog.salesflare.com\/sv\/hur-vi-gor-support-3dc788206264-2","title":{"rendered":"Hur vi arbetar med support"},"content":{"rendered":"
\n
<\/header>\n

Hur vi arbetar med support<\/h1>\n

Insida Salesflare<\/h2>\n
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Att ge v\u00e5ra kunder utm\u00e4rkt service \u00e4r n\u00e5got vi str\u00e4var efter varje dag.<\/p>\n

Men hur fungerar det egentligen?<\/p>\n

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<\/p>\n<\/div>\n<\/figure>\n

Bakom kulisserna hj\u00e4lper Salesflare st\u00e4ndigt kunder och forts\u00e4tter att bygga ett CRM som m\u00e4nniskor \u00e4lskar att anv\u00e4nda. \ud83d\ude0d<\/p>\n

I den h\u00e4r korta serien kommer vi att utforska \"hur\"-sidan av Salesflare - b\u00e5de n\u00e4r det g\u00e4ller support och utveckling. F\u00f6rst ut: allt du beh\u00f6ver veta om support p\u00e5 Salesflare!<\/p>\n

Oavsett om det handlar om att svara p\u00e5 en snabb fr\u00e5ga om en funktion, ge r\u00e5d om vilken programvara som ska anv\u00e4ndas tillsammans med Salesflare eller ge en djupg\u00e5ende f\u00f6rklaring till en specifik Zapier-integration<\/a>, \u00e4r Salesflare-teamet alltid glada att chatta med v\u00e5ra kunder om vad de beh\u00f6ver. \ud83d\udcac<\/p>\n<\/div>\n<\/div>\n<\/section>\n

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V\u00e5r process<\/strong><\/h3>\n
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<\/p>\n<\/div>\n<\/figure>\n

I korthet inneb\u00e4r det att vi genomf\u00f6r en process som \u00e4r kommunikativ, transparent och effektiv.<\/p>\n

Men vad inneb\u00e4r detta f\u00f6r kunderna? L\u00e5t oss utforska detaljerna i processen ytterligare.<\/p>\n<\/div>\n<\/div>\n<\/section>\n

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V\u00e5r verktygsl\u00e5da f\u00f6r kundsupport<\/strong><\/h3>\n

F\u00f6r v\u00e5r direkta kontakt med kunder anv\u00e4nder vi Intercom, som \u00e4r ett fantastiskt supportchattverktyg (och s\u00e5 mycket mer<\/a>) som g\u00f6r att vi kan h\u00e5lla kontakten med potentiella och nuvarande kunder f\u00f6r att tillgodose alla deras behov p\u00e5 Salesflare. Chatten anv\u00e4nds f\u00f6r att hj\u00e4lpa kunder med saker som de inte kan hitta f\u00f6rklarade i v\u00e5r kunskapsbas<\/a> eller i v\u00e5ra YouTube-tutorials<\/a>.<\/p>\n

Kunskapsbasen har skrivits av samma personer som hanterar kundsupport och kundrelationer, och den t\u00e4cker alla vanliga fr\u00e5gor och mer. \u2705<\/p>\n

Men som alltid kan kunder med problem, f\u00f6rslag eller fr\u00e5gor om Salesflare alltid kontakta oss via chatten p\u00e5 v\u00e5r webbplats.<\/p>\n

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<\/p>\n<\/div>\n<\/figure>\n

Detsamma g\u00e4ller f\u00f6r potentiella kunder. Om du \u00e4r os\u00e4ker p\u00e5 om Salesflare \u00e4r r\u00e4tt verktyg f\u00f6r dig, kan du alltid kontakta oss och be om r\u00e5d.<\/p>\n

F\u00f6rutom v\u00e5r direktchatt har vi ocks\u00e5 en dedikerad supporthj\u00e4lte som arbetar med alla utvecklingsproblem p\u00e5 Salesflare. Supporthj\u00e4lten roterar dagligen fr\u00e5n v\u00e5rt produktteam, och alla problem som inte kan \u00e5tg\u00e4rdas i det exakta \u00f6gonblicket loggas sedan i GitHub, den programvara vi anv\u00e4nder f\u00f6r kod- och problemhantering, och \u00e5tg\u00e4rdas s\u00e5 snart som m\u00f6jligt. P\u00e5 grund av detta kan vi ocks\u00e5 direkt erbjuda support p\u00e5 en mycket teknisk niv\u00e5 om det beh\u00f6vs. \ud83d\udc68\u200d\ud83d\udcbb<\/p>\n

Alla tekniska saker som beh\u00f6ver \u00e5tg\u00e4rdas - oavsett om det \u00e4r problem som beh\u00f6ver \u00e5tg\u00e4rdas direkt eller lite mer djupg\u00e5ende - teamet arbetar h\u00e5rt f\u00f6r att leverera b\u00e4sta m\u00f6jliga version av Salesflare!<\/p>\n

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\"saved<\/p>\n

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F\u00e5 v\u00e4rdefull feedback<\/strong><\/h3>\n

Som du kanske redan har m\u00e4rkt v\u00e4rdes\u00e4tter vi p\u00e5 Salesflare v\u00e5ra kunders feedback och vi tar den p\u00e5 allvar.<\/p>\n

Har du en id\u00e9 om en ny funktion som du skulle vilja se i Salesflare? Skicka bara ett meddelande till oss p\u00e5 chatten. V\u00e5rt supportteam loggar alla funktionsf\u00f6rfr\u00e5gningar och h\u00f6jer r\u00f6sterna f\u00f6r f\u00f6rfr\u00e5gningar som beg\u00e4rs flera g\u00e5nger. Baserat p\u00e5 hur ofta det efterfr\u00e5gas och hur v\u00e4l det st\u00e4mmer \u00f6verens med v\u00e5r produktvision, beslutar Salesflare-teamet om det ska implementeras och n\u00e4r.<\/p>\n

Vi h\u00e5ller inte bara reda p\u00e5 problem och funktionsf\u00f6rfr\u00e5gningar, utan vi h\u00e5ller ocks\u00e5 reda p\u00e5 m\u00f6jliga UX-f\u00f6rb\u00e4ttringar. I de flesta programvaruf\u00f6retag tenderar de att glida genom sprickorna, men vi sp\u00e5rar dem aktivt (och ger dem till och med h\u00f6g prioritet). \ud83d\udcaa<\/p>\n

N\u00e4r vi v\u00e4l kan ta itu med en funktionsf\u00f6rfr\u00e5gan \u00e4r Salesflare-teamet otroligt kommunikativt mellan avdelningarna - vi ser till att alla \u00e4r p\u00e5 samma sida n\u00e4r vi tar itu med f\u00f6rfr\u00e5gningar och ser till att f\u00f6lja upp med varandra och med kunderna.<\/p>\n

Teamet kundsupport<\/a> deltar i alla diskussioner om efterfr\u00e5gade funktioner och \u00f6ppna fr\u00e5gor, s\u00e5 att det inte finns n\u00e5gon distans mellan kunden och produktteamet.<\/p>\n

Kommunikation \u00e4r nyckeln, eller hur?<\/p>\n

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<\/div>\n<\/figure>\n<\/div>\n<\/div>\n<\/section>\n
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\"two<\/p>\n

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Bygga relationer<\/strong><\/h3>\n

Som vi n\u00e4mnde tidigare kan du kontakta v\u00e5rt supportteam om vad du vill.<\/p>\n

Och det handlar inte bara om att beg\u00e4ra funktioner eller ta itu med problem - vi tror p\u00e5 v\u00e4rdet av att bygga relationer med v\u00e5ra kunder. \ud83d\udc9b<\/p>\n

Vi vill hj\u00e4lpa v\u00e5ra kunder att \u00f6ka sin f\u00f6rs\u00e4ljning genom Salesflare, v\u00e5r support, v\u00e5r blogg osv. Och i slut\u00e4ndan vill vi att Salesflare ska vara det CRM-system som ditt team \u00e4lskar att anv\u00e4nda.<\/p>\n

S\u00e5 allt detta f\u00f6r att s\u00e4ga: h\u00f6r av dig! Vi vill vara s\u00e5 kommunikativa som m\u00f6jligt gentemot v\u00e5ra kunder, och vi vill att du ska k\u00e4nna att du kan komma till oss ocks\u00e5.<\/p>\n

Har du n\u00e5got du vill diskutera? V\u00e5r chatt finns l\u00e4ngst ner till h\u00f6ger p\u00e5 v\u00e5r webbplats och i v\u00e5r app, men du kan ocks\u00e5 kontakta oss via v\u00e5r supportmail: support@salesflare.com<\/a>.<\/p>\n

L\u00e5t oss nu sparka r\u00f6v tillsammans! \ud83d\ude80<\/p>\n

<\/figure>\n<\/div>\n<\/div>\n<\/section>\n
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\"excited<\/p>\n

\n<\/div>\n
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Vi hoppas att du gillade det h\u00e4r inl\u00e4gget.<\/em><\/p>\n

Om du gjorde det, sprid ordet!<\/em><\/p>\n

F\u00f6r mer heta saker om nystartade f\u00f6retag, tillv\u00e4xtmarknadsf\u00f6ring och f\u00f6rs\u00e4ljning<\/em><\/p>\n

\ud83d\udc49 <\/em>.<\/strong>prenumerera h\u00e4r<\/em><\/strong><\/a><\/p>\n

\ud83d\udc49 f\u00f6lj @salesflare p\u00e5 <\/em><\/strong>Twitter<\/em><\/strong><\/a> eller <\/em><\/strong>Facebook<\/em><\/strong><\/a><\/p>\n<\/div>\n<\/div>\n<\/section>\n<\/section>\n<\/article>","protected":false},"excerpt":{"rendered":"

Insida Salesflare<\/p>","protected":false},"author":10,"featured_media":57115,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"wl_entities_gutenberg":"","_crdt_document":"","footnotes":""},"categories":[78],"tags":[],"wl_entity_type":[122],"class_list":["post-55829","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-inside-salesflare","wl_entity_type-article"],"yoast_head":"\nHow We Do Support | Salesflare Blog<\/title>\n<meta name=\"description\" content=\"Giving our customers excellent service is something we strive toward each and every day. 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