{"id":55829,"date":"2018-04-19T07:31:58","date_gmt":"2018-04-19T05:31:58","guid":{"rendered":"https:\/\/blog.salesflare.com\/?p=55829"},"modified":"2023-05-01T15:20:12","modified_gmt":"2023-05-01T13:20:12","slug":"how-we-do-support-3dc788206264","status":"publish","type":"post","link":"https:\/\/blog.salesflare.com\/pt\/como-fazemos-o-suporte-3dc788206264","title":{"rendered":"Como damos suporte"},"content":{"rendered":"
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<\/header>\n

Como damos suporte<\/h1>\n

Dentro do Salesflare<\/h2>\n
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Oferecer aos nossos clientes um servi\u00e7o excelente \u00e9 algo pelo qual nos esfor\u00e7amos todos os dias.<\/p>\n

Mas como isso funciona exatamente?<\/p>\n

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<\/p>\n<\/div>\n<\/figure>\n

Nos bastidores, o Salesflare est\u00e1 constantemente ajudando os clientes e continuando a desenvolver um CRM que as pessoas adoram usar. \ud83d\ude0d<\/p>\n

Nesta breve s\u00e9rie, exploraremos o lado \"como\" do Salesflare, tanto em termos de suporte quanto de desenvolvimento. Primeiro: tudo o que voc\u00ea precisa saber sobre o suporte no Salesflare!<\/p>\n

Seja respondendo a uma pergunta r\u00e1pida sobre um recurso, aconselhando sobre qual software usar junto com o Salesflare ou fornecendo uma explica\u00e7\u00e3o detalhada sobre uma integra\u00e7\u00e3o Zapier espec\u00edfica<\/a>, a equipe do Salesflare est\u00e1 sempre feliz em conversar com nossos clientes sobre o que eles precisarem. \ud83d\udcac<\/p>\n<\/div>\n<\/div>\n<\/section>\n

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Nosso processo<\/strong><\/h3>\n
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Em suma, realizamos um processo que \u00e9 comunicativo, transparente e eficiente.<\/p>\n

Mas o que isso significa para os clientes? Vamos explorar mais detalhadamente os detalhes do processo.<\/p>\n<\/div>\n<\/div>\n<\/section>\n

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Nosso kit de ferramentas de suporte ao cliente<\/strong><\/h3>\n

Para o nosso contato direto com os clientes, usamos o Intercom, que \u00e9 uma excelente ferramenta de bate-papo de suporte (and so much more<\/a>) que nos permite manter contato com clientes atuais e potenciais para atender a toda e qualquer necessidade no Salesflare. O bate-papo \u00e9 usado para ajudar os clientes com coisas que eles n\u00e3o conseguem encontrar explicadas em nossa base de conhecimento<\/a> ou em nossos tutoriais do YouTube<\/a>.<\/p>\n

A base de conhecimento foi criada pelas mesmas pessoas que lidam com o suporte e o relacionamento com o cliente e abrange todas as perguntas frequentes e muito mais. \u2705<\/p>\n

Mas, como sempre, os clientes com problemas, sugest\u00f5es ou d\u00favidas sobre o Salesflare podem entrar em contato pelo bate-papo em nosso site.<\/p>\n

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<\/p>\n<\/div>\n<\/figure>\n

O mesmo vale para clientes em potencial. Se n\u00e3o tiver certeza de que o Salesflare \u00e9 a ferramenta certa para voc\u00ea, sempre poder\u00e1 entrar em contato conosco e pedir orienta\u00e7\u00e3o.<\/p>\n

Al\u00e9m do nosso bate-papo direto, tamb\u00e9m temos um her\u00f3i de suporte dedicado trabalhando em qualquer problema de desenvolvimento no Salesflare. O her\u00f3i do suporte \u00e9 alternado diariamente pela nossa equipe de produtos, e todos os problemas que n\u00e3o podem ser corrigidos naquele exato momento s\u00e3o registrados no GitHub, o software que usamos para o gerenciamento de c\u00f3digos e problemas, e resolvidos o mais r\u00e1pido poss\u00edvel. Por isso, tamb\u00e9m podemos oferecer suporte diretamente em um n\u00edvel muito t\u00e9cnico, se necess\u00e1rio. \ud83d\udc68\u200d\ud83d\udcbb<\/p>\n

Quaisquer aspectos t\u00e9cnicos que precisem ser corrigidos - sejam eles problemas que precisem de corre\u00e7\u00e3o imediata ou um pouco mais de profundidade - a equipe est\u00e1 trabalhando arduamente para entregar a melhor vers\u00e3o poss\u00edvel do Salesflare!<\/p>\n

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Obten\u00e7\u00e3o de feedback valioso<\/strong><\/h3>\n

Como voc\u00ea j\u00e1 deve ter percebido, na Salesflare, valorizamos o feedback de nossos clientes e o levamos a s\u00e9rio.<\/p>\n

Tem uma ideia para um novo recurso que gostaria de ver no Salesflare? Basta nos enviar uma mensagem no bate-papo. Nossa equipe de suporte registra todas as solicita\u00e7\u00f5es de recursos e d\u00e1 votos positivos \u00e0s solicita\u00e7\u00f5es que s\u00e3o feitas v\u00e1rias vezes. Com base na frequ\u00eancia com que a solicita\u00e7\u00e3o \u00e9 feita e no alinhamento com a vis\u00e3o do produto, a equipe do Salesflare decide se ela ser\u00e1 implementada e quando.<\/p>\n

N\u00e3o apenas monitoramos os problemas e as solicita\u00e7\u00f5es de recursos, mas tamb\u00e9m as poss\u00edveis melhorias de UX. Na maioria das empresas de software, elas tendem a passar despercebidas, mas n\u00f3s as monitoramos ativamente (e at\u00e9 mesmo lhes damos alta prioridade). \ud83d\udcaa<\/p>\n

Depois que conseguimos atender a uma solicita\u00e7\u00e3o de recurso, a equipe do Salesflare \u00e9 incrivelmente comunicativa entre os departamentos - garantimos que todos estejam na mesma p\u00e1gina ao atendermos \u00e0s solicita\u00e7\u00f5es e fazemos o acompanhamento entre n\u00f3s e com os clientes.<\/p>\n

A equipe de suporte ao cliente<\/a> participa de todas as discuss\u00f5es sobre os recursos solicitados e os problemas em aberto, para que n\u00e3o haja dist\u00e2ncia zero entre o cliente e a equipe de produto.<\/p>\n

A comunica\u00e7\u00e3o \u00e9 fundamental, certo?<\/p>\n

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\"dois<\/p>\n

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Construindo relacionamentos<\/strong><\/h3>\n

Conforme mencionado anteriormente, voc\u00ea pode entrar em contato com nossa equipe de suporte sobre qualquer assunto que desejar.<\/p>\n

E isso vai al\u00e9m de apenas solicitar recursos ou resolver problemas - acreditamos no valor de construir relacionamentos com nossos clientes. \ud83d\udc9b<\/p>\n

Queremos ajudar nossos clientes a aumentar suas vendas com o Salesflare, nosso suporte, nosso blog etc. E, no final, queremos que o Salesflare seja o CRM que sua equipe gosta de usar.<\/p>\n

Portanto, tudo isso para dizer: entre em contato conosco! Queremos ser o mais comunicativos poss\u00edvel com nossos clientes e queremos que voc\u00ea sinta que tamb\u00e9m pode entrar em contato conosco.<\/p>\n

Tem algo que gostaria de discutir? Nosso bate-papo est\u00e1 no canto inferior direito do nosso site e aplicativo, mas voc\u00ea tamb\u00e9m pode entrar em contato por meio do nosso e-mail de suporte: support@salesflare.com<\/a>.<\/p>\n

Agora, vamos arrasar juntos! \ud83d\ude80<\/p>\n

<\/figure>\n<\/div>\n<\/div>\n<\/section>\n
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\"aniversariante<\/p>\n

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Esperamos que voc\u00ea tenha gostado desta postagem.<\/em><\/p>\n

Se voc\u00ea fez isso, espalhe a not\u00edcia!<\/em><\/p>\n

Para obter mais informa\u00e7\u00f5es importantes sobre startups, marketing de crescimento e vendas<\/em><\/p>\n

\ud83d\udc49 <\/em><\/strong>assine aqui<\/em><\/strong><\/a><\/p>\n

\ud83d\udc49 siga @salesflare em <\/em><\/strong>Twitter<\/em><\/strong><\/a> ou <\/em><\/strong>Facebook<\/em><\/strong><\/a><\/p>\n<\/div>\n<\/div>\n<\/section>\n<\/section>\n<\/article>","protected":false},"excerpt":{"rendered":"

Dentro do Salesflare<\/p>","protected":false},"author":10,"featured_media":57115,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"wl_entities_gutenberg":"","footnotes":"","jetpack_post_was_ever_published":false},"categories":[78],"tags":[],"wl_entity_type":[122],"class_list":["post-55829","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-inside-salesflare","wl_entity_type-article"],"yoast_head":"\nHow We Do Support | Salesflare Blog<\/title>\n<meta name=\"description\" content=\"Giving our customers excellent service is something we strive toward each and every day. 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