{"id":55829,"date":"2018-04-19T07:31:58","date_gmt":"2018-04-19T05:31:58","guid":{"rendered":"https:\/\/blog.salesflare.com\/?p=55829"},"modified":"2023-05-01T15:20:12","modified_gmt":"2023-05-01T13:20:12","slug":"how-we-do-support-3dc788206264","status":"publish","type":"post","link":"https:\/\/blog.salesflare.com\/pl\/jak-wspieramy-3dc788206264","title":{"rendered":"Jak zapewniamy wsparcie"},"content":{"rendered":"
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Jak zapewniamy wsparcie<\/h1>\n

Wewn\u0105trz Salesflare<\/h2>\n
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Zapewnianie naszym klientom doskona\u0142ej obs\u0142ugi jest czym\u015b, do czego d\u0105\u017cymy ka\u017cdego dnia.<\/p>\n

Ale jak dok\u0142adnie to dzia\u0142a?<\/p>\n

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.<\/p>\n<\/div>\n<\/figure>\n

Za kulisami, Salesflare nieustannie pomaga klientom i kontynuuje tworzenie CRM, z kt\u00f3rego ludzie uwielbiaj\u0105 korzysta\u0107. \ud83d\ude0d<\/p>\n

W tej kr\u00f3tkiej serii zbadamy stron\u0119 \"jak\" Salesflare - zar\u00f3wno pod wzgl\u0119dem wsparcia, jak i rozwoju. Na pocz\u0105tek: wszystko, co musisz wiedzie\u0107 o wsparciu w Salesflare!<\/p>\n

Niezale\u017cnie od tego, czy chodzi o udzielenie odpowiedzi na szybkie pytanie dotycz\u0105ce funkcji, doradzenie, jakiego oprogramowania nale\u017cy u\u017cywa\u0107 razem z Salesflare, czy te\u017c udzielenie dog\u0142\u0119bnego wyja\u015bnienia szczeg\u00f3lnej integracji Zapier<\/a>, zesp\u00f3\u0142 Salesflare zawsze ch\u0119tnie rozmawia z naszymi klientami o wszystkim, czego potrzebuj\u0105. \ud83d\udcac<\/p>\n<\/div>\n<\/div>\n<\/section>\n

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Nasz proces<\/strong><\/h3>\n
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.<\/p>\n<\/div>\n<\/figure>\n

Kr\u00f3tko m\u00f3wi\u0105c, realizujemy proces, kt\u00f3ry jest komunikatywny, przejrzysty i skuteczny.<\/p>\n

Ale co to oznacza dla klient\u00f3w? Przyjrzyjmy si\u0119 bli\u017cej szczeg\u00f3\u0142om tego procesu.<\/p>\n<\/div>\n<\/div>\n<\/section>\n

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Nasz zestaw narz\u0119dzi do obs\u0142ugi klienta<\/strong><\/h3>\n

Do bezpo\u015bredniego kontaktu z klientami u\u017cywamy Intercom, kt\u00f3ry jest \u015bwietnym narz\u0119dziem do czatu wsparcia (i wiele wi\u0119cej<\/a>), kt\u00f3ry pozwala nam pozosta\u0107 w kontakcie z potencjalnymi i obecnymi klientami, aby odpowiedzie\u0107 na wszystkie ich potrzeby dotycz\u0105ce Salesflare. Czat s\u0142u\u017cy do pomocy klientom w sprawach, kt\u00f3rych nie mog\u0105 znale\u017a\u0107 w naszej bazie wiedzy<\/a> lub w naszych poradnikach YouTube<\/a>.<\/p>\n

Baza wiedzy zosta\u0142a napisana przez te same osoby, kt\u00f3re zajmuj\u0105 si\u0119 obs\u0142ug\u0105 klienta i relacjami, i obejmuje wszystkie cz\u0119sto zadawane pytania i nie tylko. \u2705<\/p>\n

Ale jak zawsze, klienci z problemami, sugestiami lub pytaniami dotycz\u0105cymi Salesflare mog\u0105 zawsze skontaktowa\u0107 si\u0119 za po\u015brednictwem czatu na naszej stronie internetowej.<\/p>\n

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.<\/p>\n<\/div>\n<\/figure>\n

To samo dotyczy potencjalnych klient\u00f3w. Je\u015bli nie masz pewno\u015bci, czy Salesflare jest odpowiednim narz\u0119dziem dla Ciebie, zawsze mo\u017cesz skontaktowa\u0107 si\u0119 z nami i poprosi\u0107 o porad\u0119.<\/p>\n

Opr\u00f3cz naszego bezpo\u015bredniego czatu, mamy r\u00f3wnie\u017c dedykowanego Support Hero pracuj\u0105cego nad wszelkimi problemami zwi\u0105zanymi z rozwojem Salesflare. Support Hero zmienia si\u0119 codziennie z naszego zespo\u0142u produktowego, a wszelkie problemy, kt\u00f3rych nie mo\u017cna naprawi\u0107 dok\u0142adnie w tym momencie, s\u0105 nast\u0119pnie rejestrowane w GitHub, oprogramowaniu, kt\u00f3rego u\u017cywamy do zarz\u0105dzania kodem i problemami, i rozwi\u0105zywane tak szybko, jak to mo\u017cliwe. Z tego powodu mo\u017cemy r\u00f3wnie\u017c bezpo\u015brednio oferowa\u0107 wsparcie na bardzo technicznym poziomie, je\u015bli zajdzie taka potrzeba. \ud83d\udc68\u200d\ud83d\udcbb<\/p>\n

Wszelkie kwestie techniczne, kt\u00f3re wymagaj\u0105 naprawy - niezale\u017cnie od tego, czy s\u0105 to kwestie wymagaj\u0105ce natychmiastowej naprawy, czy te\u017c nieco bardziej dog\u0142\u0119bne - zesp\u00f3\u0142 ci\u0119\u017cko pracuje, aby dostarczy\u0107 najlepsz\u0105 mo\u017cliw\u0105 wersj\u0119 Salesflare!<\/p>\n

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\"saved.<\/p>\n

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Uzyskiwanie cennych informacji zwrotnych<\/strong><\/h3>\n

Jak by\u0107 mo\u017ce ju\u017c zauwa\u017cy\u0142e\u015b, w Salesflare cenimy opinie naszych klient\u00f3w i traktujemy je powa\u017cnie.<\/p>\n

Masz pomys\u0142 na now\u0105 funkcj\u0119, kt\u00f3r\u0105 chcia\u0142by\u015b zobaczy\u0107 w Salesflare? Wy\u015blij nam wiadomo\u015b\u0107 na czacie. Nasz zesp\u00f3\u0142 wsparcia rejestruje ka\u017cde \u017c\u0105danie funkcji i zwi\u0119ksza liczb\u0119 g\u0142os\u00f3w za \u017c\u0105daniami, kt\u00f3re s\u0105 zg\u0142aszane wielokrotnie. Na podstawie tego, jak cz\u0119sto s\u0105 one zg\u0142aszane i jak dobrze pasuj\u0105 do naszej wizji produktu, zesp\u00f3\u0142 Salesflare decyduje, czy i kiedy je wdro\u017cy\u0107.<\/p>\n

\u015aledzimy nie tylko problemy i pro\u015bby o funkcje, ale tak\u017ce mo\u017cliwe ulepszenia UX. W wi\u0119kszo\u015bci firm programistycznych maj\u0105 one tendencj\u0119 do prze\u015blizgiwania si\u0119 przez szczeliny, ale my aktywnie je \u015bledzimy (a nawet nadajemy im wysoki priorytet). \ud83d\udcaa<\/p>\n

Gdy jeste\u015bmy w stanie zaj\u0105\u0107 si\u0119 \u017c\u0105daniem funkcji, zesp\u00f3\u0142 Salesflare jest niezwykle komunikatywny mi\u0119dzy dzia\u0142ami - upewniamy si\u0119, \u017ce wszyscy s\u0105 na tej samej stronie, gdy zajmujemy si\u0119 \u017c\u0105daniami i jeste\u015bmy pewni, \u017ce kontynuujemy wsp\u00f3\u0142prac\u0119 ze sob\u0105 i z klientami.<\/p>\n

Zesp\u00f3\u0142 obs\u0142ugi klienta<\/a> bierze udzia\u0142 we wszystkich dyskusjach na temat \u017c\u0105danych funkcji i otwartych kwestii, dzi\u0119ki czemu nie ma dystansu mi\u0119dzy klientem a zespo\u0142em produktowym.<\/p>\n

Komunikacja jest kluczowa, prawda?<\/p>\n

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\"dwa<\/p>\n

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Budowanie relacji<\/strong><\/h3>\n

Jak wspomniano wcze\u015bniej, mo\u017cesz skontaktowa\u0107 si\u0119 z naszym zespo\u0142em pomocy technicznej w dowolnej sprawie.<\/p>\n

I to wykracza poza zwyk\u0142e \u017c\u0105danie funkcji lub rozwi\u0105zywanie problem\u00f3w - wierzymy w warto\u015b\u0107 budowania relacji z naszymi klientami. \ud83d\udc9b<\/p>\n

Chcemy pomaga\u0107 naszym klientom rozwija\u0107 sprzeda\u017c poprzez Salesflare, nasze wsparcie, nasz blog itp. A ostatecznie chcemy, aby Salesflare by\u0142 CRM, z kt\u00f3rego Tw\u00f3j zesp\u00f3\u0142 uwielbia korzysta\u0107.<\/p>\n

Wszystko po to, by powiedzie\u0107: prosimy o kontakt! Chcemy by\u0107 jak najbardziej komunikatywni dla naszych klient\u00f3w i chcemy, aby\u015b czu\u0142, \u017ce mo\u017cesz r\u00f3wnie\u017c do nas przyj\u015b\u0107.<\/p>\n

Masz co\u015b do om\u00f3wienia? Nasz czat znajduje si\u0119 w prawym dolnym rogu naszej strony internetowej i aplikacji, ale mo\u017cesz r\u00f3wnie\u017c skontaktowa\u0107 si\u0119 z nami za po\u015brednictwem naszego e-maila wsparcia: support@salesflare.com<\/a>.<\/p>\n

A teraz skopmy razem ty\u0142ki! \ud83d\ude80<\/p>\n

<\/figure>\n<\/div>\n<\/div>\n<\/section>\n
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\"podekscytowana<\/p>\n

\n<\/div>\n
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Mamy nadziej\u0119, \u017ce spodoba\u0142 Ci si\u0119 ten post.<\/em><\/p>\n

Je\u015bli tak, rozpowszechnij t\u0119 informacj\u0119!<\/em><\/p>\n

Wi\u0119cej informacji na temat startup\u00f3w, marketingu wzrostu i sprzeda\u017cy<\/em><\/p>\n

\ud83d\udc49 <\/em>.<\/strong>subskrybuj tutaj<\/em><\/strong><\/a><\/p>\n

\ud83d\udc49 follow @salesflare on <\/em>.<\/strong>Twitter<\/em><\/strong><\/a> lub <\/em><\/strong>Facebook<\/em><\/strong><\/a><\/p>\n<\/div>\n<\/div>\n<\/section>\n<\/section>\n<\/article>","protected":false},"excerpt":{"rendered":"

Wewn\u0105trz Salesflare<\/p>","protected":false},"author":10,"featured_media":57115,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"wl_entities_gutenberg":"","_crdt_document":"","footnotes":""},"categories":[78],"tags":[],"wl_entity_type":[122],"class_list":["post-55829","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-inside-salesflare","wl_entity_type-article"],"yoast_head":"\nHow We Do Support | Salesflare Blog<\/title>\n<meta name=\"description\" content=\"Giving our customers excellent service is something we strive toward each and every day. 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