{"id":55829,"date":"2018-04-19T07:31:58","date_gmt":"2018-04-19T05:31:58","guid":{"rendered":"https:\/\/blog.salesflare.com\/?p=55829"},"modified":"2023-05-01T15:20:12","modified_gmt":"2023-05-01T13:20:12","slug":"how-we-do-support-3dc788206264","status":"publish","type":"post","link":"https:\/\/blog.salesflare.com\/nl\/hoe-we-ondersteuning-bieden-3dc788206264-2","title":{"rendered":"Hoe we ondersteuning bieden"},"content":{"rendered":"
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<\/header>\n

Hoe we ondersteuning bieden<\/h1>\n

Binnen Salesflare<\/h2>\n
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We streven er elke dag naar om onze klanten een uitstekende service te bieden.<\/p>\n

Maar hoe werkt het precies?<\/p>\n

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<\/p>\n<\/div>\n<\/figure>\n

Achter de schermen is Salesflare voortdurend bezig met het helpen van klanten en het blijven bouwen aan een CRM dat mensen graag gebruiken. \ud83d\ude0d<\/p>\n

In deze korte serie gaan we dieper in op het \"hoe\" van Salesflare - zowel op het gebied van support als op het gebied van ontwikkeling. Als eerste: alles wat je moet weten over support bij Salesflare!<\/p>\n

Of het nu het beantwoorden van een snelle vraag over een functie, het adviseren over welke software te gebruiken in combinatie met Salesflare of het geven van een diepgaande uitleg voor een particulaire Zapier integratie<\/a>, het Salesflare team is altijd blij om te chatten met onze klanten over wat ze nodig hebben. \ud83d\udcac<\/p>\n<\/div>\n<\/div>\n<\/section>\n

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Ons proces<\/strong><\/h3>\n
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<\/p>\n<\/div>\n<\/figure>\n

In een notendop voeren we een proces uit dat communicatief, transparant en effici\u00ebnt is.<\/p>\n

Maar wat betekent dit voor klanten? Laten we de details van het proces verder onderzoeken.<\/p>\n<\/div>\n<\/div>\n<\/section>\n

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Onze toolkit voor klantenondersteuning<\/strong><\/h3>\n

Voor ons directe contact met klanten gebruiken we Intercom, dat is een geweldige support chat tool (en zo veel meer<\/a>) waarmee we in contact kunnen blijven met potenti\u00eble en huidige klanten om al hun behoeften te behandelen op Salesflare. De chat wordt gebruikt om klanten te helpen met dingen die ze niet kunnen vinden uitgelegd in onze knowledge base<\/a> of in onze YouTube tutorials<\/a>.<\/p>\n

De kennisbank is geschreven door dezelfde mensen die zich bezighouden met klantenondersteuning en relaties en bevat alle veelgestelde vragen en meer. \u2705<\/p>\n

Maar zoals altijd kunnen klanten met problemen, suggesties of vragen over Salesflare altijd contact opnemen via de chat op onze website.<\/p>\n

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<\/p>\n<\/div>\n<\/figure>\n

Hetzelfde geldt voor potenti\u00eble klanten. Als je niet zeker weet of de Salesflare het juiste gereedschap voor jou is, kun je ons altijd om advies vragen.<\/p>\n

Naast onze directe chat, hebben we ook een speciale Support Hero die werkt aan alle ontwikkelingsproblemen op Salesflare. De Support Hero rouleert dagelijks vanuit ons productteam, en alle problemen die niet op dat exacte moment kunnen worden opgelost, worden dan gelogd in GitHub, de software die we gebruiken voor code- en probleembeheer, en zo snel mogelijk aangepakt. Hierdoor kunnen we ook direct ondersteuning bieden op een zeer technisch niveau als dat nodig is. \ud83d\udc68\u200d\ud83d\udcbb<\/p>\n

Alle technische dingen die opgelost moeten worden - of het nu problemen zijn die direct opgelost moeten worden of iets meer diepgaand - het team is hard aan het werk om de best mogelijke versie van Salesflare te leveren!<\/p>\n

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<\/div>\n<\/figure>\n<\/div>\n<\/div>\n<\/section>\n
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\"gered<\/p>\n

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Waardevolle feedback krijgen<\/strong><\/h3>\n

Zoals je misschien al hebt gemerkt, hechten we bij Salesflare veel waarde aan de feedback van onze klanten en nemen we die serieus.<\/p>\n

Heb je een idee voor een nieuwe functie die je graag in Salesflare zou willen zien? Stuur ons een bericht op de chat. Ons support team logt elk verzoek voor een functie en upvotes verzoeken die meerdere keren worden aangevraagd. Gebaseerd op hoe vaak het is aangevraagd en hoe goed het past bij onze productvisie, beslist het Salesflare team of het wordt ge\u00efmplementeerd en wanneer.<\/p>\n

We houden niet alleen issues en feature requests bij, maar ook mogelijke UX-verbeteringen. In de meeste softwarebedrijven glippen ze door de mazen van het net, maar wij houden ze actief bij (en geven ze zelfs een hoge prioriteit). \ud83d\udcaa<\/p>\n

Zodra we in staat zijn om een verzoek om een functie aan te pakken, is het Salesflare team ongelooflijk communicatief over de afdelingen heen - we zorgen ervoor dat iedereen op dezelfde pagina zit als we verzoeken aanpakken en zijn er zeker van dat we opvolging geven aan elkaar en aan klanten.<\/p>\n

Het klantensupportteam<\/a> neemt deel aan alle discussies over aangevraagde functies en open problemen, zodat er geen afstand is tussen de klant en het productteam.<\/p>\n

Communicatie is de sleutel, toch?<\/p>\n

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<\/div>\n<\/figure>\n<\/div>\n<\/div>\n<\/section>\n
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\"two<\/p>\n

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Relaties opbouwen<\/strong><\/h3>\n

Zoals eerder vermeld, kun je contact opnemen met ons ondersteuningsteam over alles wat je maar wilt.<\/p>\n

En dit gaat verder dan alleen het aanvragen van functies of het aanpakken van problemen - wij geloven in de waarde van het opbouwen van relaties met onze klanten. \ud83d\udc9b<\/p>\n

We willen onze klanten helpen om hun omzet te laten groeien door middel van Salesflare, onze ondersteuning, onze blog, enz. En uiteindelijk willen we dat Salesflare het CRM is dat jouw team graag gebruikt.<\/p>\n

Dit alles om te zeggen: neem contact met ons op! We willen zo communicatief mogelijk zijn naar onze klanten en we willen dat jij het gevoel hebt dat je ook bij ons terecht kunt.<\/p>\n

Wil je iets bespreken? Onze chat staat rechtsonder op onze website en app, maar je kunt ons ook bereiken via onze supportmail: support@salesflare.com<\/a>.<\/p>\n

Laten we nu samen een schop onder de kont geven! \ud83d\ude80<\/p>\n

<\/figure>\n<\/div>\n<\/div>\n<\/section>\n
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\"opgewonden<\/p>\n

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We hopen dat je deze post leuk vond.<\/em><\/p>\n

Als dat zo is, vertel het dan verder!<\/em><\/p>\n

Voor meer nieuws over startups, groeimarketing en verkoop<\/em><\/p>\n

\ud83d\udc49 <\/em><\/strong>abonneer hier<\/em><\/strong><\/a><\/p>\n

\ud83d\udc49 volg @salesflare op <\/em>.<\/strong>Twitter<\/em><\/strong><\/a> of <\/em><\/strong>Facebook<\/em><\/strong><\/a><\/p>\n<\/div>\n<\/div>\n<\/section>\n<\/section>\n<\/article>","protected":false},"excerpt":{"rendered":"

Binnen Salesflare<\/p>","protected":false},"author":10,"featured_media":57115,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"wl_entities_gutenberg":"","_crdt_document":"","footnotes":""},"categories":[78],"tags":[],"wl_entity_type":[122],"class_list":["post-55829","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-inside-salesflare","wl_entity_type-article"],"yoast_head":"\nHow We Do Support | Salesflare Blog<\/title>\n<meta name=\"description\" content=\"Giving our customers excellent service is something we strive toward each and every day. 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