{"id":55829,"date":"2018-04-19T07:31:58","date_gmt":"2018-04-19T05:31:58","guid":{"rendered":"https:\/\/blog.salesflare.com\/?p=55829"},"modified":"2023-05-01T15:20:12","modified_gmt":"2023-05-01T13:20:12","slug":"how-we-do-support-3dc788206264","status":"publish","type":"post","link":"https:\/\/blog.salesflare.com\/fr\/comment-nous-soutenons-3dc788206264-2","title":{"rendered":"Comment nous soutenons"},"content":{"rendered":"
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Comment nous soutenons<\/h1>\n

Salesflare \u00e0 l'int\u00e9rieur de l'entreprise<\/h2>\n
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Nous nous effor\u00e7ons chaque jour d'offrir \u00e0 nos clients un excellent service.<\/p>\n

Mais comment cela fonctionne-t-il exactement ?<\/p>\n

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En coulisses, Salesflare aide constamment ses clients et continue de construire un CRM que les gens aiment utiliser. \ud83d\ude0d<\/p>\n

Dans cette courte s\u00e9rie, nous allons explorer le c\u00f4t\u00e9 \"comment\" de Salesflare - \u00e0 la fois en termes de support et en termes de d\u00e9veloppement. Tout d'abord, tout ce que vous devez savoir sur le support chez Salesflare !<\/p>\n

Qu'il s'agisse de r\u00e9pondre \u00e0 une question rapide sur une fonctionnalit\u00e9, de conseiller sur le logiciel \u00e0 utiliser avec Salesflare ou de donner une explication approfondie sur une int\u00e9gration Zapier particuli\u00e8re<\/a>, l'\u00e9quipe de Salesflare est toujours heureuse de discuter avec nos clients de tout ce dont ils ont besoin. \ud83d\udcac<\/p>\n<\/div>\n<\/div>\n<\/section>\n

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Notre processus<\/strong><\/h3>\n
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En bref, nous mettons en \u0153uvre un processus communicatif, transparent et efficace.<\/p>\n

Mais qu'est-ce que cela signifie pour les clients ? Examinons les d\u00e9tails de ce processus.<\/p>\n<\/div>\n<\/div>\n<\/section>\n

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Notre bo\u00eete \u00e0 outils pour le soutien \u00e0 la client\u00e8le<\/strong><\/h3>\n

Pour nos contacts directs avec les clients, nous utilisons Intercom, qui est un excellent outil d'assistance par chat (et bien plus encore<\/a>) qui nous permet de rester en contact avec les clients potentiels et actuels afin de r\u00e9pondre \u00e0 tous leurs besoins sur Salesflare. Le chat est utilis\u00e9 pour aider les clients \u00e0 r\u00e9soudre des probl\u00e8mes qui ne sont pas expliqu\u00e9s dans notre base de connaissances<\/a> ou dans nos tutoriels YouTube<\/a>.<\/p>\n

La base de connaissances a \u00e9t\u00e9 r\u00e9dig\u00e9e par les m\u00eames personnes qui s'occupent de l'assistance et des relations avec les clients, et elle couvre toutes les questions fr\u00e9quemment pos\u00e9es et bien plus encore. \u2705<\/p>\n

Mais comme toujours, les clients qui ont des probl\u00e8mes, des suggestions ou des questions \u00e0 propos de Salesflare peuvent toujours nous contacter via le chat sur notre site web.<\/p>\n

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Il en va de m\u00eame pour les clients potentiels. Si vous ne savez pas si Salesflare est le bon outil pour vous, vous pouvez toujours nous contacter et nous demander conseil.<\/p>\n

En plus de notre chat direct, nous avons \u00e9galement un Support Hero d\u00e9di\u00e9 qui travaille sur tous les probl\u00e8mes de d\u00e9veloppement de Salesflare. Le h\u00e9ros de l'assistance est remplac\u00e9 chaque jour par notre \u00e9quipe de produits, et tous les probl\u00e8mes qui ne peuvent pas \u00eatre r\u00e9solus \u00e0 ce moment pr\u00e9cis sont enregistr\u00e9s dans GitHub, le logiciel que nous utilisons pour la gestion du code et des probl\u00e8mes, et trait\u00e9s d\u00e8s que possible. De ce fait, nous pouvons \u00e9galement offrir un soutien direct \u00e0 un niveau tr\u00e8s technique si n\u00e9cessaire. \ud83d\udc68\u200d\ud83d\udcbb<\/p>\n

Toutes les choses techniques qui doivent \u00eatre corrig\u00e9es - qu'il s'agisse de probl\u00e8mes qui doivent \u00eatre r\u00e9solus imm\u00e9diatement ou d'un peu plus de profondeur - l'\u00e9quipe travaille dur pour livrer la meilleure version possible de Salesflare !<\/p>\n

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\"saved<\/p>\n

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Obtenir un retour d'information pr\u00e9cieux<\/strong><\/h3>\n

Comme vous l'avez peut-\u00eatre d\u00e9j\u00e0 remarqu\u00e9, chez Salesflare, nous appr\u00e9cions les commentaires de nos clients et nous les prenons au s\u00e9rieux.<\/p>\n

Vous avez une id\u00e9e pour une nouvelle fonctionnalit\u00e9 que vous aimeriez voir dans Salesflare ? Envoyez-nous un message sur le chat. Notre \u00e9quipe d'assistance enregistre chaque demande de fonctionnalit\u00e9 et note les demandes qui sont demand\u00e9es plusieurs fois. En fonction de la fr\u00e9quence des demandes et de leur ad\u00e9quation avec notre vision du produit, l'\u00e9quipe de Salesflare d\u00e9cide de l'impl\u00e9menter ou non et \u00e0 quel moment.<\/p>\n

Nous ne nous contentons pas de suivre les probl\u00e8mes et les demandes de fonctionnalit\u00e9s, mais nous suivons \u00e9galement les am\u00e9liorations possibles de l'interface utilisateur. Dans la plupart des entreprises de logiciels, elles ont tendance \u00e0 passer entre les mailles du filet, mais nous les suivons activement (et leur accordons m\u00eame une priorit\u00e9 \u00e9lev\u00e9e). \ud83d\udcaa<\/p>\n

Une fois que nous sommes en mesure de r\u00e9pondre \u00e0 une demande de fonctionnalit\u00e9, l'\u00e9quipe de Salesflare est incroyablement communicative entre les d\u00e9partements - nous nous assurons que tout le monde est sur la m\u00eame longueur d'onde lorsque nous traitons les demandes et nous nous assurons de faire un suivi entre nous et avec les clients.<\/p>\n

L'\u00e9quipe d'assistance \u00e0 la client\u00e8le participe \u00e0 toutes les discussions sur les fonctionnalit\u00e9s demand\u00e9es et les probl\u00e8mes en suspens, de sorte qu'il n'y a aucune distance entre le client et l'\u00e9quipe charg\u00e9e du produit.<\/p>\n

La communication est essentielle, n'est-ce pas ?<\/p>\n

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\"deux<\/p>\n

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\u00c9tablir des relations<\/strong><\/h3>\n

Comme nous l'avons d\u00e9j\u00e0 mentionn\u00e9, vous pouvez contacter notre \u00e9quipe d'assistance pour tout ce que vous souhaitez.<\/p>\n

Et cela va au-del\u00e0 de la simple demande de fonctionnalit\u00e9s ou de la r\u00e9solution de probl\u00e8mes - nous croyons en la valeur de la construction de relations avec nos clients. \ud83d\udc9b<\/p>\n

Nous voulons aider nos clients \u00e0 d\u00e9velopper leurs ventes gr\u00e2ce \u00e0 Salesflare, notre support, notre blog, etc. Et au final, nous voulons que Salesflare soit le CRM que votre \u00e9quipe aime utiliser.<\/p>\n

Tout cela pour dire : n'h\u00e9sitez pas \u00e0 nous contacter ! Nous voulons \u00eatre aussi communicatifs que possible avec nos clients et nous voulons que vous sentiez que vous pouvez aussi vous adresser \u00e0 nous.<\/p>\n

Vous souhaitez discuter de quelque chose ? Notre chat se trouve en bas \u00e0 droite de notre site web et de notre application, mais vous pouvez \u00e9galement nous contacter via notre e-mail d'assistance : support@salesflare.com<\/a>.<\/p>\n

Maintenant, bottons les fesses ensemble ! \ud83d\ude80<\/p>\n

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\"fille<\/p>\n

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Nous esp\u00e9rons que vous avez appr\u00e9ci\u00e9 cet article.<\/em><\/p>\n

Si c'est le cas, passez le mot !<\/em><\/p>\n

Pour plus d'informations sur les startups, le marketing de croissance et les ventes<\/em><\/p>\n

\ud83d\udc49 <\/em><\/strong>s'inscrire ici<\/em><\/strong><\/a><\/p>\n

\ud83d\udc49 suivez @salesflare sur <\/em>.<\/strong>Twitter<\/em><\/strong><\/a> ou <\/em><\/strong>Facebook<\/em><\/strong><\/a><\/p>\n<\/div>\n<\/div>\n<\/section>\n<\/section>\n<\/article>","protected":false},"excerpt":{"rendered":"

Salesflare \u00e0 l'int\u00e9rieur de l'entreprise<\/p>","protected":false},"author":10,"featured_media":57115,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"wl_entities_gutenberg":"","_crdt_document":"","footnotes":""},"categories":[78],"tags":[],"wl_entity_type":[122],"class_list":["post-55829","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-inside-salesflare","wl_entity_type-article"],"yoast_head":"\nHow We Do Support | Salesflare Blog<\/title>\n<meta name=\"description\" content=\"Giving our customers excellent service is something we strive toward each and every day. 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