{"id":55742,"date":"2018-03-12T09:35:58","date_gmt":"2018-03-12T07:35:58","guid":{"rendered":"https:\/\/blog.salesflare.com\/?p=55742"},"modified":"2024-12-18T15:29:10","modified_gmt":"2024-12-18T14:29:10","slug":"your-crm-and-gdpr-769120282357","status":"publish","type":"post","link":"https:\/\/blog.salesflare.com\/fr\/votre-crm-et-votre-gdpr-769120282357","title":{"rendered":"Votre CRM et le GDPR"},"content":{"rendered":"<article class=\"h-entry\">\n<header><\/header>\n<section class=\"e-content\">\n<section class=\"section section--body section--first\">\n<div class=\"section-divider\"><\/div>\n<div class=\"section-content\">\n<div class=\"section-inner sectionLayout--insetColumn\">\n<h1 id=\"ce71\" class=\"graf graf--h3 graf--leading graf--title\">Votre CRM et le GDPR<\/h1>\n<h2 class=\"h2-subheader\">Pourquoi et comment Salesflare sera bient\u00f4t conforme au GDPR<\/h2>\n<p id=\"6d47\" class=\"graf graf--p graf-after--h4 translation-block\">Il n'y a aucun doute \u00e0 ce sujet : <strong class=\"markup--strong markup--p-strong\">Salesflare sera conforme au GDPR<\/strong> avant la date limite du vendredi 25 mai 2018. \ud83d\udcaa<\/p>\n<p id=\"d622\" class=\"graf graf--p graf-after--p translation-block\">Nous travaillons depuis le centre de l'Europe, \u00e0 seulement 60 km de l'endroit o\u00f9 le GDPR a \u00e9t\u00e9 con\u00e7u, discut\u00e9 et adopt\u00e9, et nous prenons probablement cette question un peu plus au s\u00e9rieux que la plupart des gens.<\/p>\n<p id=\"3191\" class=\"graf graf--p graf-after--p translation-block\">Vous n'\u00eates pas 100% s\u00fbr <strong class=\"markup--strong markup--p-strong\">de ce que le GDPR signifie pour vous et votre CRM<\/strong> ?<\/p>\n<p id=\"9ce3\" class=\"graf graf--p graf-after--p translation-block\">Ce n'est pas si compliqu\u00e9. Je vous mettrai <strong class=\"markup--strong markup--p-strong\">en \u00e9tat de marche en un clin d'\u0153il<\/strong>.<\/p>\n<p id=\"9a57\" class=\"graf graf--p graf-after--p translation-block\">Voyons cela ensemble. \ud83d\udc4a<\/p>\n<figure id=\"ba18\" class=\"graf graf--figure graf-after--p graf--trailing\"><\/figure>\n<\/div>\n<\/div>\n<\/section>\n<section class=\"section section--body\">\n<div class=\"section-divider\">\n<p class=\"translation-block\"><img class=\"aligncenter size-full wp-image-58635\" src=\"https:\/\/blog.salesflare.com\/wp-content\/uploads\/2018\/03\/together-3.gif\" alt=\"guy asking if they're together\" width=\"480\" height=\"270\"><\/p>\n<hr class=\"section-divider\">\n<\/div>\n<div class=\"section-content\">\n<div class=\"section-inner sectionLayout--insetColumn\">\n<h3 id=\"d1fa\" class=\"graf graf--h3 graf--leading\">Le GDPR vaut-il la peine d'\u00eatre paniqu\u00e9 ?<\/h3>\n<p id=\"4d6d\" class=\"graf graf--p graf-after--h3 translation-block\">Nous avons \u00e9t\u00e9 submerg\u00e9s par une v\u00e9ritable panique GDPR ces derniers temps. \ud83d\ude35<\/p>\n<figure id=\"4b57\" class=\"graf graf--figure graf-after--p\">\n<div class=\"aspectRatioPlaceholder is-locked\" style=\"max-width: 480px;max-height: 362px\"><\/div>\n<\/figure>\n<p id=\"82b2\" class=\"graf graf--p graf-after--figure translation-block\"><img class=\"size-full wp-image-58291 aligncenter\" src=\"https:\/\/blog.salesflare.com\/wp-content\/uploads\/2018\/03\/gdpr-is-coming-3.gif\" alt=\"spongebob and patrick running because gdpr is coming\" width=\"480\" height=\"362\"><\/p>\n<p class=\"graf graf--p graf-after--figure translation-block\">On parle beaucoup des possibles <strong class=\"markup--strong markup--p-strong\">amendes<\/strong>. Les entreprises envoient des courriels et des pages web d\u00e9di\u00e9s avec des <strong class=\"markup--strong markup--p-strong\">d\u00e9clarations vagues<\/strong> sur la conformit\u00e9 au GDPR. <strong class=\"markup--strong markup--p-strong\">Des consultants et des avocats<\/strong> surgissant de nulle part.<\/p>\n<p id=\"b124\" class=\"graf graf--p graf-after--p translation-block\">Un coll\u00e8gue fondateur m'a r\u00e9cemment dit : \"Cela va ressembler au bogue de l'an 2000. Beaucoup d'engouement et puis rien ne se passe vraiment \u00e0 la fin.\" \ud83d\ude0f<\/p>\n<p id=\"32e9\" class=\"graf graf--p graf-after--p translation-block\">La panique est sans doute un peu trop forte.<\/p>\n<p id=\"86ef\" class=\"graf graf--p graf-after--p graf--trailing translation-block\">Mais la diff\u00e9rence avec le bogue de l'an 2000 est que la panique actuelle autour du GDPR aura un <strong class=\"markup--strong markup--p-strong\">effet sensiblement positif<\/strong> en fin de compte.<\/p>\n<\/div>\n<\/div>\n<\/section>\n<section class=\"section section--body\">\n<div class=\"section-divider\">\n<hr class=\"section-divider\">\n<\/div>\n<div class=\"section-content\">\n<div class=\"section-inner sectionLayout--insetColumn\">\n<h3 id=\"b56c\" class=\"graf graf--h3 graf--leading\">L'effet positif du GDPR<\/h3>\n<p id=\"b284\" class=\"graf graf--p graf-after--h3 translation-block\">Jusqu'\u00e0 r\u00e9cemment, l'application de la r\u00e9glementation europ\u00e9enne en mati\u00e8re de confidentialit\u00e9 et de s\u00e9curit\u00e9 des donn\u00e9es \u00e9tait assez vague et pas vraiment stricte. Tout le monde s'en occupait de mani\u00e8re diff\u00e9rente. Certains mieux que d'autres.<\/p>\n<p id=\"9eee\" class=\"graf graf--p graf-after--p translation-block\">Le GDPR change la donne. Bien que les lignes directrices sur la mise en \u0153uvre pratique ne soient pas tr\u00e8s concr\u00e8tes, les <strong class=\"markup--strong markup--p-strong\">lignes directrices de haut niveau<\/strong> ont \u00e9t\u00e9 fix\u00e9es. \ud83d\ude4c<\/p>\n<figure id=\"8e6c\" class=\"graf graf--figure graf-after--p\">\n<div class=\"aspectRatioPlaceholder is-locked\" style=\"max-width: 480px;max-height: 270px\">\n<p class=\"translation-block\"><img class=\"graf-image\" src=\"https:\/\/cdn-images-1.medium.com\/max\/800\/1*KyvvcNe7fRVdyeAb0JqJeg.gif\"><\/p>\n<\/div>\n<\/figure>\n<p id=\"0558\" class=\"graf graf--p graf-after--figure graf--trailing translation-block\">Il est bon pour les entreprises de disposer de ces conseils. En outre, les clients et le grand public savent \u00e0 quoi s'attendre. En effet, toutes les entreprises doivent d\u00e9sormais suivre <strong class=\"markup--strong markup--p-strong\">le m\u00eame cadre<\/strong>.<\/p>\n<\/div>\n<\/div>\n<\/section>\n<section class=\"section section--body\">\n<div class=\"section-divider\">\n<hr class=\"section-divider\">\n<\/div>\n<div class=\"section-content\">\n<div class=\"section-inner sectionLayout--insetColumn\">\n<h3 id=\"4e35\" class=\"graf graf--h3 graf--leading\">Ce que le GDPR signifie pour le CRM de Salesflare<\/h3>\n<p id=\"e66f\" class=\"graf graf--p graf-after--h3 translation-block\">Nous avons toujours pris au s\u00e9rieux la confidentialit\u00e9 et la s\u00e9curit\u00e9 des donn\u00e9es lors de la cr\u00e9ation de la plateforme CRM de Salesflare, car les donn\u00e9es sont au c\u0153ur de notre activit\u00e9.<\/p>\n<p id=\"288d\" class=\"graf graf--p graf-after--p translation-block\">Si vous souhaitez en savoir plus sur certaines des mesures que nous prenons \u00e0 ce niveau, consultez <a class=\"markup--anchor markup--p-anchor\" href=\"https:\/\/howto.salesflare.com\/salesflare\/privacy-security-how-do-you-keep-my-account-secure-and-my-data-safe\" target=\"_blank\" rel=\"noopener noreferrer\">cet article dans notre base de connaissances<\/a>. \ud83d\udc48<\/p>\n<p id=\"b3df\" class=\"graf graf--p graf-after--p translation-block\">N\u00e9anmoins, l'exercice GDPR que nous menons actuellement nous oblige \u00e0 d\u00e9finir exactement la mani\u00e8re dont nous traitons les donn\u00e9es, pour les clients et pour nous-m\u00eames. Les<strong class=\"markup--strong markup--p-strong\"> avantages<\/strong> :<\/p>\n<ul class=\"postList\">\n<li id=\"bd1a\" class=\"graf graf--li graf-after--p translation-block\">Il am\u00e9liore les processus que nous suivons ;<\/li>\n<li id=\"c4ca\" class=\"graf graf--li graf-after--li translation-block\">Nous oblige \u00e0 revoir les accords avec les clients et les fournisseurs ;<\/li>\n<li id=\"bde2\" class=\"graf graf--li graf-after--li translation-block\">D'une mani\u00e8re g\u00e9n\u00e9rale, le traitement des donn\u00e9es est plus \u00e0 l'\u00e9preuve du temps.<\/li>\n<\/ul>\n<p id=\"553c\" class=\"graf graf--p graf-after--li translation-block\">En bref, elle <strong class=\"markup--strong markup--p-strong\">permet de professionnaliser davantage<\/strong> la mani\u00e8re dont les donn\u00e9es sont trait\u00e9es. Et nous demande de produire une tonne de <strong class=\"markup--strong markup--p-strong\">documentation<\/strong>.<\/p>\n<figure id=\"4ed2\" class=\"graf graf--figure graf-after--p graf--trailing\">\n<div class=\"aspectRatioPlaceholder is-locked\" style=\"max-width: 480px;max-height: 264px\"><\/div>\n<\/figure>\n<\/div>\n<\/div>\n<\/section>\n<section class=\"section section--body\">\n<div class=\"section-divider\">\n<p class=\"translation-block\"><img class=\"size-full wp-image-58277 aligncenter\" src=\"https:\/\/blog.salesflare.com\/wp-content\/uploads\/2018\/03\/document-everything.gif\" alt=\"document everyt\" width=\"480\" height=\"264\"><\/p>\n<hr class=\"section-divider\">\n<\/div>\n<div class=\"section-content\">\n<div class=\"section-inner sectionLayout--insetColumn\">\n<h3 id=\"ebd3\" class=\"graf graf--h3 graf--leading\">Le GDPR en 2 minutes<\/h3>\n<p id=\"5892\" class=\"graf graf--p graf-after--h3 translation-block\">Le r\u00e8glement g\u00e9n\u00e9ral europ\u00e9en sur la protection des donn\u00e9es (RGPD) modifie la mani\u00e8re dont <strong class=\"markup--strong markup--p-strong\">les donn\u00e9es personnelles des citoyens et r\u00e9sidents europ\u00e9ens<\/strong> sont trait\u00e9es.<\/p>\n<p id=\"877d\" class=\"graf graf--p graf-after--p translation-block\">Si vous conservez des donn\u00e9es sur des citoyens\/r\u00e9sidents europ\u00e9ens, vous devez vous conformer au r\u00e8glement, <strong class=\"markup--strong markup--p-strong\">quel que soit votre lieu d'\u00e9tablissement ou votre si\u00e8ge social<\/strong>.<\/p>\n<p id=\"1af3\" class=\"graf graf--p graf-after--p translation-block\">Les donn\u00e9es \u00e0 caract\u00e8re personnel sont essentiellement <strong class=\"markup--strong markup--p-strong\">toutes les donn\u00e9es susceptibles d'\u00eatre utilis\u00e9es pour identifier une personne<\/strong>, qu'elles soient utilis\u00e9es seules ou en combinaison avec d'autres donn\u00e9es. Le concept de donn\u00e9es \u00e0 caract\u00e8re personnel est donc tr\u00e8s large.<\/p>\n<p id=\"2bfb\" class=\"graf graf--p graf-after--p translation-block\">Il y a <strong class=\"markup--strong markup--p-strong\">3 parties<\/strong> dans la relation :<\/p>\n<ul class=\"postList\">\n<li id=\"8a2b\" class=\"graf graf--li graf-after--p translation-block\">La personne concern\u00e9e : la personne qui fait l'objet des donn\u00e9es \u00e0 caract\u00e8re personnel.<\/li>\n<li id=\"836c\" class=\"graf graf--li graf-after--li translation-block\">Le responsable du traitement des donn\u00e9es : l'entreprise qui d\u00e9cide de conserver et de contr\u00f4ler ces donn\u00e9es.<\/li>\n<li id=\"ed31\" class=\"graf graf--li graf-after--li translation-block\">Le sous-traitant : l'entreprise qui traite les donn\u00e9es pour le compte du responsable du traitement.<\/li>\n<\/ul>\n<p id=\"a726\" class=\"graf graf--p graf-after--li translation-block\">En tant que Salesflare, nous sommes un <strong class=\"markup--strong markup--p-strong\">traitement de donn\u00e9es<\/strong> pour nos clients. Nous sommes \u00e9galement un <strong class=\"markup--strong markup--p-strong\">contr\u00f4leur de donn\u00e9es<\/strong> lorsque nous faisons du marketing aupr\u00e8s de prospects, fournissons un service \u00e0 la client\u00e8le, conservons des donn\u00e9es sur les employ\u00e9s pour des raisons de ressources humaines, ...<\/p>\n<p id=\"6816\" class=\"graf graf--p graf-after--p graf--trailing\">\ud83d\udc49<strong class=\"markup--strong markup--p-strong translation-block\"> Si vous \u00eates un client de Salesflare, nous vous fournirons bient\u00f4t les documents juridiques n\u00e9cessaires pour vous assurer qu'en tant que contr\u00f4leur de donn\u00e9es (contr\u00f4lant les donn\u00e9es de vos clients, les personnes concern\u00e9es), vous employez un processeur de donn\u00e9es (c'est-\u00e0-dire Salesflare) qui respecte les r\u00e9glementations.<\/strong><\/p>\n<\/div>\n<\/div>\n<\/section>\n<section class=\"section section--body\">\n<div class=\"section-divider\">\n<hr class=\"section-divider\">\n<\/div>\n<div class=\"section-content\">\n<div class=\"section-inner sectionLayout--insetColumn\">\n<h3 id=\"b483\" class=\"graf graf--h3 graf--leading\">Les principes<\/h3>\n<p id=\"838b\" class=\"graf graf--p graf-after--h3 translation-block\">Les principes \u00e9nonc\u00e9s dans le texte du GDPR sont simples, logiques et intemporels :<\/p>\n<ul class=\"postList\">\n<li id=\"9d68\" class=\"graf graf--li graf-after--p\">Le traitement des donn\u00e9es n\u00e9cessite une <strong class=\"markup--strong markup--li-strong translation-block\">base juridique<\/strong><\/li>\n<li id=\"8606\" class=\"graf graf--li graf-after--li\">Le pr\u00e9sent <strong class=\"markup--strong markup--li-strong\">objectif<\/strong> de la transformation doit \u00eatre <strong class=\"markup--strong markup--li-strong translation-block\">sp\u00e9cifi\u00e9 explicitement<\/strong><\/li>\n<li id=\"7873\" class=\"graf graf--li graf-after--li\">Le traitement des donn\u00e9es doit rester <strong class=\"markup--strong markup--li-strong translation-block\">limit\u00e9e \u00e0 cette fin<\/strong><\/li>\n<li id=\"01b4\" class=\"graf graf--li graf-after--li\">Les donn\u00e9es ne peuvent \u00eatre collect\u00e9es et conserv\u00e9es que <strong class=\"markup--strong markup--li-strong translation-block\">autant et aussi longtemps que n\u00e9cessaire<\/strong><\/li>\n<li id=\"9202\" class=\"graf graf--li graf-after--li translation-block\">Il doit y avoir <strong class=\"markup--strong markup--li-strong\">ouverture<\/strong> sur la mani\u00e8re dont les donn\u00e9es sont trait\u00e9es.<\/li>\n<li id=\"8290\" class=\"graf graf--li graf-after--li translation-block\">Les personnes ont le <strong class=\"markup--strong markup--li-strong\">droit<\/strong> de voir leurs donn\u00e9es personnelles transf\u00e9r\u00e9es, modifi\u00e9es ou supprim\u00e9es.<\/li>\n<li id=\"e026\" class=\"graf graf--li graf-after--li translation-block\">La <strong class=\"markup--strong markup--li-strong\">qualit\u00e9<\/strong> des donn\u00e9es doit \u00eatre maintenue.<\/li>\n<li id=\"4828\" class=\"graf graf--li graf-after--li\">Les donn\u00e9es doivent \u00eatre conserv\u00e9es <strong class=\"markup--strong markup--li-strong translation-block\">en toute s\u00e9curit\u00e9<\/strong><\/li>\n<li id=\"2fa4\" class=\"graf graf--li graf-after--li translation-block\">Les entreprises peuvent \u00eatre tenues <strong class=\"markup--strong markup--li-strong\">responsables<\/strong> du respect de ces principes.<\/li>\n<\/ul>\n<p id=\"e4e6\" class=\"graf graf--p graf-after--li translation-block\">Plut\u00f4t logique, non ? \ud83d\ude0f<\/p>\n<figure id=\"f07c\" class=\"graf graf--figure graf-after--p graf--trailing\">\n<div class=\"aspectRatioPlaceholder is-locked\" style=\"max-width: 285px;max-height: 227px\">\n<p class=\"translation-block\"><img class=\"graf-image\" src=\"https:\/\/cdn-images-1.medium.com\/max\/800\/1*5hXYRcO057rQKJUpcnO5w.gif\"><\/p>\n<\/div>\n<\/figure>\n<\/div>\n<\/div>\n<\/section>\n<section class=\"section section--body\">\n<div class=\"section-divider\">\n<hr class=\"section-divider\">\n<\/div>\n<div class=\"section-content\">\n<div class=\"section-inner sectionLayout--insetColumn\">\n<h3 id=\"41bc\" class=\"graf graf--h3 graf--leading\">Le GDPR rencontre le CRM : ce sur quoi Salesflare travaille<\/h3>\n<p id=\"2895\" class=\"graf graf--p graf-after--h3 translation-block\">Comme je l'ai expliqu\u00e9 plus haut, Salesflare doit \u00eatre conforme au GDPR \u00e0 la fois en tant que responsable du traitement et en tant que sous-traitant des donn\u00e9es \u00e0 caract\u00e8re personnel. Ce qui vous concerne en tant que client, c'est notre r\u00f4le en tant que sous-traitant (pour vous en tant que responsable du traitement).<\/p>\n<p id=\"4ff6\" class=\"graf graf--p graf-after--p translation-block\">En tant que responsable du traitement des donn\u00e9es, nous travaillons sur :<\/p>\n<ul class=\"postList\">\n<li id=\"db9a\" class=\"graf graf--li graf-after--p translation-block\">Une <strong class=\"markup--strong markup--li-strong\">politique de confidentialit\u00e9 et conditions<\/strong> et un accord de traitement des donn\u00e9es mis \u00e0 jour (MISE \u00c0 JOUR : vous pouvez maintenant <a href=\"https:\/\/salesfla.re\/dpa\">demander un accord de traitement des donn\u00e9es \u00e0 signer ici<\/a>). \u2714<\/li>\n<li id=\"88bf\" class=\"graf graf--li graf-after--li translation-block\">Conserver toutes vos <strong class=\"markup--strong markup--li-strong\">donn\u00e9es<\/strong><strong class=\"markup--strong markup--li-strong\"> personnelles en Europe<\/strong> (elles y sont d\u00e9j\u00e0, sur les serveurs de Google Cloud en Belgique, cette partie est donc facile \u00e0 r\u00e9aliser) \u2714<\/li>\n<li id=\"32be\" class=\"graf graf--li graf-after--li translation-block\">Organiser une <strong class=\"markup--strong markup--li-strong\">\u00e9valuation de la s\u00e9curit\u00e9<\/strong> suppl\u00e9mentaire et professionnelle pour garantir que vos donn\u00e9es personnelles sont 100% s\u00fbres \u2714.<\/li>\n<li id=\"d290\" class=\"graf graf--li graf-after--li translation-block\">Une <strong class=\"markup--strong markup--li-strong\">cartographie interne de toutes les donn\u00e9es trait\u00e9es<\/strong>, dans laquelle nous documentons la conformit\u00e9 avec les principes ci-dessus, en apportant <strong class=\"markup--strong markup--li-strong\">des changements<\/strong> le cas \u00e9ch\u00e9ant \u2714<\/li>\n<li id=\"9bf7\" class=\"graf graf--li graf-after--li translation-block\">Obtenir des contrats avec nos <strong class=\"markup--strong markup--li-strong\">sous-traitants<\/strong> pour s'assurer qu'ils sont \u00e9galement conformes au GDPR \u2714.<\/li>\n<li id=\"3851\" class=\"graf graf--li graf-after--li translation-block\">Nommer des <strong class=\"markup--strong markup--li-strong\">responsables<\/strong> et construire des <strong class=\"markup--strong markup--li-strong\">processus<\/strong> : il s'agit de rester conforme, de garantir que les personnes peuvent faire transf\u00e9rer, modifier, supprimer leurs donn\u00e9es, ... et de notifier les instances officielles en cas de violation de donn\u00e9es (ce serait une premi\u00e8re). \u2714<\/li>\n<\/ul>\n<p id=\"0bfc\" class=\"graf graf--p graf-after--li graf--trailing translation-block\">C'est tout un tas de choses, mais le travail en vaut la peine.<\/p>\n<\/div>\n<\/div>\n<\/section>\n<section class=\"section section--body\">\n<div class=\"section-divider\">\n<hr class=\"section-divider\">\n<\/div>\n<div class=\"section-content\">\n<div class=\"section-inner sectionLayout--insetColumn\">\n<h3 id=\"ca1e\" class=\"graf graf--h3 graf--leading\">Ce qu'il faut faire pour \u00eatre conforme au GDPR<\/h3>\n<p id=\"3052\" class=\"graf graf--p graf-after--h3 translation-block\">Salesflare \u00eatre GDPR comme votre CRM est une \u00e9tape importante, puisqu'il <a href=\"https:\/\/blog.salesflare.com\/fr\/meilleur-logiciel-de-base-de-donnees-clients\">tient vos donn\u00e9es clients<\/a>, mais ce n'est certainement pas la seule \u00e9tape \u00e0 franchir.<\/p>\n<p id=\"8a84\" class=\"graf graf--p graf-after--p translation-block\">R\u00e9sumer en quelques mots :<\/p>\n<ul class=\"postList\">\n<li id=\"53e8\" class=\"graf graf--li graf-after--p translation-block\">Nommer des responsables, y compris un <strong class=\"markup--strong markup--li-strong\">Data Protection Office<\/strong>r (DPO)<\/li>\n<li id=\"c3f1\" class=\"graf graf--li graf-after--li\">Sensibiliser tous les membres de l'\u00e9quipe, cr\u00e9er <strong class=\"markup--strong markup--li-strong translation-block\">sensibilisation, politiques et lignes directrices<\/strong><\/li>\n<li id=\"097e\" class=\"graf graf--li graf-after--li\">Mettez \u00e0 jour votre <strong class=\"markup--strong markup--li-strong\">documents juridiques<\/strong>, y compris votre <a href=\"https:\/\/www.iubenda.com\/en\/help\/36387-privacy-policy-template#what-is\" class=\"translation-block\">politique de confidentialit\u00e9<\/a><\/li>\n<li id=\"f0ac\" class=\"graf graf--li graf-after--li translation-block\">Cr\u00e9ez des <strong class=\"markup--strong markup--li-strong\">registres des activit\u00e9s de traitement<\/strong> (RPA) et cartographiez vos donn\u00e9es.<\/li>\n<li id=\"cae7\" class=\"graf graf--li graf-after--li translation-block\">Assurez-vous que vos <strong class=\"markup--strong markup--li-strong\">vendeurs et tiers<\/strong> sont conformes au GDPR (comme Salesflare et bien d'autres).<\/li>\n<li id=\"8786\" class=\"graf graf--li graf-after--li\">Si vous d\u00e9tenez des donn\u00e9es sensibles, faites une <strong class=\"markup--strong markup--li-strong translation-block\">Analyse d'impact de la protection des donn\u00e9es<\/strong><\/li>\n<li id=\"50ba\" class=\"graf graf--li graf-after--li translation-block\">Travailler sur des \u00e9l\u00e9ments tels que l'obtention du <strong class=\"markup--strong markup--li-strong\">consentement<\/strong> des personnes concern\u00e9es et <strong class=\"markup--strong markup--li-strong\">information<\/strong>.<\/li>\n<li id=\"1867\" class=\"graf graf--li graf-after--li translation-block\">Cr\u00e9er des <strong class=\"markup--strong markup--li-strong\">processus<\/strong> pour traiter les demandes d'acc\u00e8s, de modification, ... des personnes concern\u00e9es afin de g\u00e9rer les violations de donn\u00e9es et d'assurer une conformit\u00e9 continue.<\/li>\n<li id=\"b75d\" class=\"graf graf--li graf-after--li\"><strong class=\"markup--strong markup--li-strong translation-block\">Registre<\/strong> avec les autorit\u00e9s locales charg\u00e9es de la protection des donn\u00e9es<\/li>\n<\/ul>\n<p id=\"7803\" class=\"graf graf--p graf-after--li translation-block\">Cela semble toujours un peu abstrait ? \ud83d\ude43<\/p>\n<p id=\"bb1a\" class=\"graf graf--p graf-after--p translation-block\">Ne vous inqui\u00e9tez pas. Des listes de contr\u00f4le comme <a class=\"markup--anchor markup--p-anchor\" href=\"https:\/\/gdprchecklist.io\/\" target=\"_blank\" rel=\"noopener noreferrer\"><strong class=\"markup--strong markup--p-strong\">GDPR Checklist<\/strong><\/a> ou des applications de conformit\u00e9 au GDPR comme <a class=\"markup--anchor markup--p-anchor\" href=\"https:\/\/ecomply.io\/\" target=\"_blank\" rel=\"noopener noreferrer\"><strong class=\"markup--strong markup--p-strong\">ECOMPLY<\/strong><\/a> sont l\u00e0 pour vous aider \u00e0 r\u00e9gler les d\u00e9tails. Jetez-y un coup d'\u0153il ! \ud83d\udc48<\/p>\n<figure id=\"8a24\" class=\"graf graf--figure graf-after--p graf--trailing\">\n<div class=\"aspectRatioPlaceholder is-locked\" style=\"max-width: 400px;max-height: 225px\">\n<p class=\"translation-block\"><img class=\"graf-image\" src=\"https:\/\/cdn-images-1.medium.com\/max\/800\/1*QF4Kwkn7Qjzua9t-iwMMRg.gif\"><\/p>\n<\/div>\n<\/figure>\n<\/div>\n<\/div>\n<\/section>\n<section class=\"section section--body\">\n<div class=\"section-divider\">\n<hr class=\"section-divider\">\n<\/div>\n<div class=\"section-content\">\n<div class=\"section-inner sectionLayout--insetColumn\">\n<h3 id=\"e5b9\" class=\"graf graf--h3 graf--leading\">En bref<\/h3>\n<p id=\"671b\" class=\"graf graf--p graf-after--h3 translation-block\">Ne vous laissez pas gagner par la panique, la poudre aux yeux et les consultants obs\u00e9d\u00e9s par l'argent. Concentrez-vous sur les choses s\u00e9rieuses et mettez la main \u00e0 la p\u00e2te.<\/p>\n<p id=\"c406\" class=\"graf graf--p graf-after--p translation-block\">Il faudra certainement quelques documents, r\u00e9unions et courriels pour se mettre en conformit\u00e9, mais cela rendra notre monde de donn\u00e9es parall\u00e8les bien meilleur.<\/p>\n<p id=\"8de9\" class=\"graf graf--p graf-after--p translation-block\">Si vous avez besoin d'aide, nous sommes dans le m\u00eame bateau. Consultez les discussions sur <a class=\"markup--anchor markup--p-anchor\" href=\"https:\/\/www.facebook.com\/groups\/955764811235146\/\" target=\"_blank\" rel=\"noopener noreferrer\">ce groupe Facebook GDPR de l'UE<\/a>, les ressources ci-dessus, ... et lancez-vous. \ud83d\udcaa<\/p>\n<p id=\"3ac6\" class=\"graf graf--p graf-after--p translation-block\">Bonne chance !<\/p>\n<figure id=\"8b2a\" class=\"graf graf--figure graf-after--p graf--trailing\">\n<div class=\"aspectRatioPlaceholder is-locked\" style=\"max-width: 460px;max-height: 313px\"><\/div>\n<\/figure>\n<\/div>\n<\/div>\n<\/section>\n<section class=\"section section--body section--last\">\n<div class=\"section-divider\">\n<p class=\"translation-block\"><img class=\"size-full wp-image-58235 aligncenter\" src=\"https:\/\/blog.salesflare.com\/wp-content\/uploads\/2018\/03\/good-luck.gif\" alt='morgan freeman saying, \"good luck\"' width=\"459\" height=\"313\"><\/p>\n<hr class=\"section-divider\">\n<\/div>\n<div class=\"section-content\">\n<div class=\"section-inner sectionLayout--insetColumn\">\n<p id=\"dfc0\" class=\"graf graf--p graf--leading\"><em class=\"markup--em markup--p-em translation-block\">Nous esp\u00e9rons que vous avez appr\u00e9ci\u00e9 cet article.<\/em><\/p>\n<p id=\"9b1d\" class=\"graf graf--p graf-after--p\"><em class=\"markup--em markup--p-em translation-block\">Si c'est le cas, passez le mot ! <\/em>\ud83d\ude0d<\/p>\n<p id=\"6346\" class=\"graf graf--p graf-after--p\"><em class=\"markup--em markup--p-em translation-block\">Pour plus d'informations sur les startups, le marketing de croissance et les ventes<\/em><\/p>\n<p id=\"de4e\" class=\"graf graf--p graf-after--p\">\ud83d\udc49 <a class=\"markup--anchor markup--p-anchor translation-block\" href=\"https:\/\/salesflare.typeform.com\/to\/Pi0dBQ\" target=\"_blank\" rel=\"noopener noreferrer\"><strong class=\"markup--strong markup--p-strong\"><em class=\"markup--em markup--p-em\">s'abonner ici<\/em><\/strong><\/a><\/p>\n<p id=\"677e\" class=\"graf graf--p graf-after--p graf--trailing\">\ud83d\udc49 <strong class=\"markup--strong markup--p-strong\"><em class=\"markup--em markup--p-em\">suivez @salesflare sur <\/em><\/strong><a class=\"markup--anchor markup--p-anchor\" href=\"https:\/\/twitter.com\/salesflare\" target=\"_blank\" rel=\"noopener noreferrer\"><strong class=\"markup--strong markup--p-strong\"><em class=\"markup--em markup--p-em\">Twitter<\/em><\/strong><\/a><strong class=\"markup--strong markup--p-strong\"><em class=\"markup--em markup--p-em\"> ou <\/em><\/strong><a class=\"markup--anchor markup--p-anchor translation-block\" href=\"https:\/\/www.facebook.com\/salesflare\/\" target=\"_blank\" rel=\"noopener noreferrer\"><strong class=\"markup--strong markup--p-strong\"><em class=\"markup--em markup--p-em\">Facebook<\/em><\/strong><\/a><\/p>\n<\/div>\n<\/div>\n<\/section>\n<\/section>\n<\/article>","protected":false},"excerpt":{"rendered":"<p>Your CRM and\u00a0GDPR Why and how Salesflare will soon be GDPR compliant No doubt about it: Salesflare will be GDPR [&hellip;]<\/p>\n","protected":false},"author":8,"featured_media":57116,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"wl_entities_gutenberg":"","_crdt_document":"","footnotes":""},"categories":[66],"tags":[],"wl_entity_type":[122],"class_list":["post-55742","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-resources","wl_entity_type-article"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.4 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Your CRM and GDPR: how to be compliant<\/title>\n<meta name=\"description\" content=\"Why and how Salesflare&#039;s CRM will be GDPR compliant. 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