{"id":55829,"date":"2018-04-19T07:31:58","date_gmt":"2018-04-19T05:31:58","guid":{"rendered":"https:\/\/blog.salesflare.com\/?p=55829"},"modified":"2023-05-01T15:20:12","modified_gmt":"2023-05-01T13:20:12","slug":"how-we-do-support-3dc788206264","status":"publish","type":"post","link":"https:\/\/blog.salesflare.com\/es\/como-hacemos-el-apoyo-3dc788206264","title":{"rendered":"C\u00f3mo prestamos apoyo"},"content":{"rendered":"
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C\u00f3mo prestamos apoyo<\/h1>\n

Interior Salesflare<\/h2>\n
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Dar a nuestros clientes un servicio excelente es algo por lo que nos esforzamos cada d\u00eda.<\/p>\n

Pero, \u00bfc\u00f3mo funciona exactamente?<\/p>\n

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<\/p>\n<\/div>\n<\/figure>\n

Entre bastidores, Salesflare ayuda constantemente a los clientes y sigue construyendo un CRM que a la gente le encanta utilizar. \ud83d\ude0d<\/p>\n

En esta breve serie, exploraremos el \"c\u00f3mo\" de Salesflare, tanto en t\u00e9rminos de asistencia como de desarrollo. En primer lugar, todo lo que debe saber sobre la asistencia en Salesflare.<\/p>\n

Ya sea respondiendo a una pregunta r\u00e1pida sobre una funci\u00f3n, aconsejando sobre qu\u00e9 software utilizar junto con Salesflare o dando una explicaci\u00f3n en profundidad para una integraci\u00f3n Zapier en particular<\/a>, el equipo de Salesflare siempre est\u00e1 encantado de charlar con nuestros clientes sobre cualquier cosa que necesiten. \ud83d\udcac<\/p>\n<\/div>\n<\/div>\n<\/section>\n

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Nuestro proceso<\/strong><\/h3>\n
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En pocas palabras, llevamos a cabo un proceso comunicativo, transparente y eficaz.<\/p>\n

Pero, \u00bfqu\u00e9 significa esto para los clientes? Exploremos m\u00e1s a fondo los detalles del proceso.<\/p>\n<\/div>\n<\/div>\n<\/section>\n

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Nuestras herramientas de atenci\u00f3n al cliente<\/strong><\/h3>\n

Para nuestro contacto directo con los clientes, utilizamos Intercom, que es una gran herramienta de chat de soporte (y mucho m\u00e1s<\/a>) que nos permite estar en contacto con clientes potenciales y actuales para atender todas y cada una de sus necesidades en Salesflare. El chat se utiliza para ayudar a los clientes con cosas que no encuentran explicadas en nuestra base de conocimientos<\/a> o en nuestros tutoriales de YouTube<\/a>.<\/p>\n

La base de conocimientos fue redactada por las mismas personas que se encargan de la atenci\u00f3n y las relaciones con los clientes, y cubre todas las preguntas frecuentes y m\u00e1s. \u2705<\/p>\n

Pero como siempre, los clientes que tengan problemas, sugerencias o preguntas sobre Salesflare siempre pueden ponerse en contacto a trav\u00e9s del chat de nuestro sitio web.<\/p>\n

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Lo mismo ocurre con los clientes potenciales. Si no est\u00e1 seguro de si Salesflare es la herramienta adecuada para usted, siempre puede ponerse en contacto con nosotros y pedirnos consejo.<\/p>\n

Adem\u00e1s de nuestro chat directo, tambi\u00e9n tenemos un Support Hero dedicado que trabaja en cualquier problema de desarrollo en Salesflare. El Support Hero rota diariamente entre nuestro equipo de producto, y cualquier problema que no se pueda solucionar en ese preciso momento se registra en GitHub, el software que utilizamos para la gesti\u00f3n de c\u00f3digo y problemas, y se soluciona lo antes posible. Gracias a esto, tambi\u00e9n podemos ofrecer directamente soporte a un nivel muy t\u00e9cnico si es necesario. \ud83d\udc68\u200d\ud83d\udcbb<\/p>\n

El equipo est\u00e1 trabajando duro para ofrecer la mejor versi\u00f3n posible de Salesflare, tanto si se trata de problemas que requieren una soluci\u00f3n inmediata como si hay que profundizar un poco m\u00e1s en ellos.<\/p>\n

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\"salvados<\/p>\n

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Obtener valiosos comentarios<\/strong><\/h3>\n

Como ya se habr\u00e1 dado cuenta, en Salesflare valoramos las opiniones de nuestros clientes y nos las tomamos en serio.<\/p>\n

\u00bfTiene alguna idea para una nueva funci\u00f3n que le gustar\u00eda ver en Salesflare? Env\u00edenos un mensaje al chat. Nuestro equipo de asistencia registra todas las solicitudes de funciones y les da una puntuaci\u00f3n m\u00e1s alta cuando se solicitan varias veces. En funci\u00f3n de la frecuencia con la que se solicita y de su adecuaci\u00f3n a nuestra visi\u00f3n del producto, el equipo de Salesflare decide si la implementa y cu\u00e1ndo.<\/p>\n

No s\u00f3lo hacemos un seguimiento de los problemas y las solicitudes de funciones, sino tambi\u00e9n de las posibles mejoras de la experiencia del usuario. En la mayor\u00eda de las empresas de software, tienden a pasar desapercibidas, pero nosotros las rastreamos activamente (e incluso les damos una alta prioridad). \ud83d\udcaa<\/p>\n

Una vez que podemos atender una solicitud de funcionalidad, el equipo de Salesflare es incre\u00edblemente comunicativo en todos los departamentos: nos aseguramos de que todo el mundo est\u00e9 en sinton\u00eda a la hora de abordar las solicitudes y nos aseguramos de hacer un seguimiento entre nosotros y con los clientes.<\/p>\n

El equipo de atenci\u00f3n al cliente<\/a> participa en todas las conversaciones sobre las funciones solicitadas y los problemas abiertos, de modo que no haya ninguna distancia entre el cliente y el equipo de producto.<\/p>\n

La comunicaci\u00f3n es la clave, \u00bfverdad?<\/p>\n

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\"dos<\/p>\n

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Construir relaciones<\/strong><\/h3>\n

Como ya hemos dicho, puedes ponerte en contacto con nuestro equipo de asistencia para cualquier cosa que desees.<\/p>\n

Y esto va m\u00e1s all\u00e1 de solicitar funciones o resolver problemas: creemos en el valor de construir relaciones con nuestros clientes. \ud83d\udc9b<\/p>\n

Queremos ayudar a nuestros clientes a aumentar sus ventas a trav\u00e9s de Salesflare, nuestro soporte, nuestro blog, etc. Y al final, queremos que Salesflare sea el CRM que a su equipo le encante utilizar.<\/p>\n

Con todo esto quiero decir que, por favor, no dude en ponerse en contacto con nosotros. Queremos ser lo m\u00e1s comunicativos posible con nuestros clientes, y queremos que usted tambi\u00e9n sienta que puede acudir a nosotros.<\/p>\n

\u00bfTienes algo que quieras comentar? Nuestro chat se encuentra en la parte inferior derecha de nuestro sitio web y aplicaci\u00f3n, pero tambi\u00e9n puede ponerse en contacto a trav\u00e9s de nuestro correo electr\u00f3nico de soporte: support@salesflare.com<\/a>.<\/p>\n

Ahora, \u00a1a patear culos juntos! \ud83d\ude80<\/p>\n

<\/figure>\n<\/div>\n<\/div>\n<\/section>\n
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\"chica<\/p>\n

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Esperamos que le haya gustado este post.<\/em><\/p>\n

Si lo has hecho, \u00a1dif\u00fandelo!<\/em><\/p>\n

Para m\u00e1s informaci\u00f3n sobre startups, marketing de crecimiento y ventas<\/em><\/p>\n

\ud83d\udc49 <\/em><\/strong>suscr\u00edbase aqu\u00ed<\/em><\/strong><\/a><\/p>\n

\ud83d\udc49 sigue a @salesflare en <\/em><\/strong>Twitter<\/em><\/strong><\/a> o <\/em><\/strong>Facebook<\/em><\/strong><\/a><\/p>\n<\/div>\n<\/div>\n<\/section>\n<\/section>\n<\/article>","protected":false},"excerpt":{"rendered":"

Interior Salesflare<\/p>","protected":false},"author":10,"featured_media":57115,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"wl_entities_gutenberg":"","_crdt_document":"","footnotes":""},"categories":[78],"tags":[],"wl_entity_type":[122],"class_list":["post-55829","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-inside-salesflare","wl_entity_type-article"],"yoast_head":"\nHow We Do Support | Salesflare Blog<\/title>\n<meta name=\"description\" content=\"Giving our customers excellent service is something we strive toward each and every day. 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