7 Best Salesforce Competitors for Small Business

And how to pick the one that’s best for you

Looking for the best Salesforce competitor for your small (or medium-sized) business?

Digging through 600+ different alternatives to Salesforce to find the right one can be a daunting job. 😅 That’s why I’ve done the work for you!

In this post you’ll find:

• A list of the top 7 Salesforce alternatives 🥇
• Ranked by their review scores ⭐⭐⭐⭐⭐
• With their respective pros and cons 👍👎

That way you don’t only find out which ones are best, but also which one is best for your small or medium-sized business specifically.

At the end, I’ll wrap up with a short summary of the pros and cons of each alternative + lay out the 4 essential steps to move from Salesforce to a competitor.

Ranking Salesforce alternatives: methodology

To compile this ranking, I went through a list of around 600 possible CRMs to make a pre-selection. Then I tested every one of the 7 selected Salesforce competitors first hand and researched which of them offer which features and detailed this for you below.

I’ve calculated global review ratings for each of those Salesforce competitors.

These global review ratings were obtained by combining three ratings in one:

• Overall product rating, from the #1 B2B software review site (G2)
• Mobile app rating, from the #1 mobile app store (Google Play)
• Email plugin rating, from the #1 email plugin marketplace (Google Workspace Marketplace)

That way you know you’ll choose a Salesforce competitor that performs on all fronts. 💪

The 7 best Salesforce competitors ranked

Don’t want to read the whole comparison? 🤓

The top 7 best Salesforce competitors and alternatives in 2024 are:

1. Salesflare: 9.7/10 🏆
2. HubSpot CRM & Sales Hub: 8.6/10
3. ActiveCampaign: 8.5/10
4. Freshworks CRM: 8.3/10
5. Insightly CRM: 8.3/10
6. Zoho CRM Plus: 7.7/10
7. Pipedrive: 6.6/10

Want to dig into the details? Read on! 👇

1. Salesflare [9.7/10] 🏆

If you’re a small or medium-sized B2B business and need an alternative to Salesforce that your team will actually use, Salesflare may be right for you.

Salesflare is a dedicated sales CRM that was built from the ground up to help your sales team build better relationships and sell more, while requiring very little of that dreaded data input.

It’s made to pull all the data together from where it already is (email, calendar, phone, social media, company databases, email signatures, email & web tracking, …) and uses that to help you follow up your leads in a better way.

The flip side is that some companies are not used to sharing this much information within the team, although this has been changing dramatically in recent years, and Salesflare has introduced a new permissions system for companies who want to limit some of that newly created transparency.

“The customer service is just great. Whenever I have a question, they are here to help. Also, the software is very easy to use and manage. I’ve used Salesforce before and using Salesflare is like breathing in fresh air.” writes Natalia K., founder of a large conference and community, about Salesflare.

Testing it out

When you start using Salesflare, the first thing you’ll notice is how effortlessly it integrates into your existing workflow. From the moment you connect your email, Salesflare begins to automatically pull in data, creating detailed profiles for your contacts without requiring any manual input. The automated data entry feels like a breath of fresh air, especially if you’ve struggled with keeping your CRM up to date in the past.

The platform is designed to take the burden of data management off your shoulders. Salesflare tracks your emails, meetings, and even web visits, logging these interactions in a timeline that gives you a clear, chronological view of your relationship with each contact. This automation doesn’t just save time—it ensures that your data is always current and reliable.

Another standout feature is the ease with which you can manage your sales pipeline. The drag-and-drop interface is intuitive, allowing you to move deals through stages with a simple click. The system also provides smart reminders and follow-up suggestions, helping you stay on top of your sales activities without feeling overwhelmed.

Overall, Salesflare offers a streamlined, efficient experience that makes CRM management feel almost effortless. It’s clear that the platform was built with busy sales teams in mind, providing the tools you need to stay organized and focused on what matters most: building relationships and closing deals.

Scoring

Salesflare’s G2 review scoring:

• Ease of Use: 9.5
• Ease of Setup: 9.5
• Meets Requirements: 9.3
• Quality of Support: 9.7
• Ease of Doing Business With: 9.9
• Ease of Admin: 9.5

Salesflare’s review ratings:

• Overall (G2): 9.6/10
• Mobile app (Google Play): 4.8/5 → 9.6/10
• Email plugin (Google Workspace): 5/5 → 10/10
• FINAL REVIEW SCORE: 9.7/10

Pricing

Price of the Pro plan:

• $49/user/month (billed annually)
• $55/user/month (billed monthly)

Try Salesflare

If you don’t sell B2B (aka to other businesses) and don’t do active sales, one of the below CRMs might then be a better fit for you. But, if you do actively sell B2B, give Salesflare a try.

It only takes a few minutes to start a Salesflare trial and follow up your leads in a better way.👈

I guarantee you won’t find any better CRM for your small or medium-sized business! 👌

2. HubSpot CRM & Sales Hub [8.6/10]

HubSpot is a marketing automation platform turned everything platform. It was founded in 2005 to make marketing automation easier.

Nowadays, HubSpot’s main selling point is offering an all-in-one solution, including marketing, sales, service and operations. If you don’t like using different apps and integrating them (by using tools like Zapier and native integrations), then HubSpot might be the Salesforce competitor you’re looking for (here’s a full HubSpot vs Salesforce comparison).

The flip side is that HubSpot’s software is extremely expensive. Yes, its small business CRM is free, but it’s only comparable to the others in this list if you buy it together with the Sales Hub. And if you want to actually reap the benefits of the all-in-one platform, you need to pay up for the other Hubs too.

On top of that, you’ll find that the different tools in the platform do not compare to their more polished, feature-rich and usually cheaper competitors.

Actually, if you have some ideas of what functionality you need (a CRM, lead forms, landing pages, automated emails or maybe newsletters, …), hit us up on the chat and we’ll help you come up with the perfect sales-marketing stack. I guarantee that it’ll be better and cheaper… and easy to integrate.

“I am using HubSpot for 2 years, and the features are much more useful than Salesforce’s. I have used Dynamics 365, Salesforce, Zoho and Leadsquared in my previous organizations. But I must say HubSpot is way better than all of them. Each and every customisation and running a sequence is so easy that you don’t have to check with any of your technical experts” writes Arya C., a user, about HubSpot.

Testing it out

When I tested HubSpot CRM & Sales Hub, the first thing that caught my attention was the clean and intuitive interface. It was clear that HubSpot has invested heavily in user experience design. Navigating through the platform felt natural, and I quickly found myself comfortable with the layout and functionality.

The all-in-one nature of HubSpot was both a blessing and a curse. On the one hand, I appreciated having marketing, sales, and service tools under one roof, making it easier to manage various aspects of customer engagement without constantly switching between different apps. However, the sheer number of features became overwhelming at times. There were so many options that I found myself needing to take breaks to fully understand and utilize everything effectively.

The free CRM was quite functional for basic needs, but once I ventured into the Sales Hub and beyond, the pricing started to add up quickly. It felt like every additional feature was locked behind a paywall, and the costs escalated as I explored the more advanced functionalities. While the integration across the HubSpot ecosystem was seamless, the total expense made me question whether it was worth it compared to other specialized tools that might offer similar functionality at a lower price.

Scoring

HubSpot’s G2 review scoring:

• Ease of Use: 8.6
• Ease of Setup: 8.3
• Meets Requirements: 8.5
• Quality of Support: 8.5
• Ease of Doing Business With: 8.7
• Ease of Admin: 8.6

HubSpot’s review ratings:

• Overall (G2): 8.5/10
• Mobile app (Google Play): 4.6/5 → 9.2/10
• Email plugin (Google Workspace): 4.0/5 → 8.0/10
• FINAL REVIEW SCORE: 8.6/10

Pricing

Price of the Pro plan (HubSpot Sales Hub Professional):

• $90/user/month (billed annually)
• $100/user/month (billed monthly)

+ an extra required fee of $1470 for onboarding

3. ActiveCampaign [8.5/10]

ActiveCampaign is an email marketing/automation platform, founded in 2003. It now brands itself as a customer experience automation (CXA) platform, to cover its expanding range of functionality.

ActiveCampaign added a small business CRM module to its offering in 2014, as a sales focused add-on to the rest of the platform. This integration between email automation and CRM is probably its main forte.

Setting up ActiveCampaign is not a light task and its software may become overwhelming, while the CRM aspect itself on the other hand will not be as feature rich compared to the other Salesforce competitors in this list.

When people compare ActiveCampaign to Salesflare, which also offers automated emails and email sequences, my advice is usually simple: if you’re an ecommerce company or B2C company, or you need very complex or very high volume email automation, ActiveCampaign is probably what you’re looking for. If you’re a B2B company with an active sales team and the need to automate more personal emails, then go with Salesflare.

“The drag and drop email editor and automation features are far more advanced and simpler to use than other providers we’ve used. The CRM feature is a great add-on for companies looking to consolidate their email communications and CRM in one place.” writes Matt L., marketing director at a software company, about ActiveCampaign.

Testing it out

During my test of ActiveCampaign, I was immediately struck by how well it integrates email marketing with its CRM capabilities. The platform’s strength lies in its automation features, which are robust and highly customizable. Setting up automated email sequences was straightforward, and I appreciated the level of detail I could achieve with triggers, actions, and conditions.

However, as I dug deeper into the CRM side, I noticed that it felt somewhat secondary compared to the email marketing functionalities. The CRM features were adequate, but not as polished or comprehensive as those of some competitors. Managing deals and tracking sales activities required more manual effort than I had hoped, and I found myself wishing for more automation in these areas, similar to what I experienced with the email marketing tools.

The learning curve was steeper than I expected. ActiveCampaign is powerful, but with that power comes complexity. It took some time to get used to the interface and figure out how to make the most of the CRM features without getting lost in the myriad of options available. Despite these challenges, ActiveCampaign’s strength in automation makes it a compelling choice for businesses that heavily rely on email marketing and want to integrate it with a CRM system.

Scoring

ActiveCampaign’s G2 review scoring:

• Ease of Use: 8.7
• Ease of Setup: 8.5
• Meets Requirements: 9.1
• Quality of Support: 9.1
• Ease of Doing Business With: 9.2
• Ease of Admin: 8.7

ActiveCampaign’s review ratings:

• Overall (G2): 8.9/10
• Mobile app (Google Play): 4.3/5 → 8.6/10
• Email plugin (Google Workspace): 4.0/5 → 8.0/10
• FINAL REVIEW SCORE: 8.5/10

Pricing

Price of the Pro plan (ActiveCampaign Pro plan with the cheaper version of the “Enhanced CRM” add-in that only includes “Pipelines”):

• $217/month (billed annually, with max. 2500 contacts & 3 users included)
• $246/month (billed monthly, with max. 2500 contacts & 3 users included)

4. Freshworks CRM [8.3/10]

Freshworks CRM is a sales CRM from Freshworks, the company behind / initially called Freshdesk. Freshworks was founded in 2010 to provide a better, cheaper solution for customer service teams.

Freshworks’ main selling point is its feature depth. It has also managed to offer this range of functionality through an easier to use interface than its competitors/predecessors from the same city (Chennai, India), Zoho. Similarly to Zoho as well, it very often positions itself as the cheaper Salesforce competitor.

The flip side here is that the software does feel quite bulky and that the functionality feels like its built too fast to be really well thought through. If complex software frustrates you, it probably isn’t for you.

If you’re in for its most basic plan, the price-functionality ratio is comparable to the more normally priced alternatives to Salesforce in this list. The pricing however ramps up very quickly from there as you need more functionality (or more than 1 pipeline, 5 sequences, …).

Salesflare doesn’t often get compared to Freshworks CRM, but when it happens, it’s people weighing getting something that their team will love to use, against something that checks off a few more of the boxes on their specs list.

Testing it out

When I tested Freshworks CRM, the breadth of features was immediately apparent. From sales tracking to customer support, the platform aimed to cover all bases, which was impressive. The interface was generally user-friendly, but there were moments when the depth of functionality made it feel a bit overwhelming. It was clear that Freshworks tried to cram a lot into their CRM, which was both a strength and a weakness.

I appreciated the flexibility offered by the multiple pipelines and the customization options available for tracking sales. However, as I continued to explore the platform, it started to feel somewhat bulky. The speed at which I could accomplish tasks slowed down as I dug deeper into the various features, and I occasionally found myself wading through more options than I needed.

The integration with Freshdesk and other Freshworks products was seamless, which added value if you’re already using those tools. But if not, the complexity might outweigh the benefits. The CRM’s potential was vast, but it required a significant time investment to tailor it to specific needs. Overall, Freshworks CRM would be ideal for teams that need a wide range of features and have the patience to configure the platform to fit their workflows.

Scoring

Freshworks CRM’s G2 review scoring:

• Ease of Use: 9.1
• Ease of Setup: 8.9
• Meets Requirements: 8.9
• Quality of Support: 9.0
• Ease of Doing Business With: 9.1
• Ease of Admin: 9.4

Freshworks CRM’s review ratings:

• Overall (G2): 9.0/10
• Mobile app (Google Play): 3.8/5 → 7.6/10
• Email plugin (Google Workspace): 4.2/5 → 8.4/10
• FINAL REVIEW SCORE: 8.3/10

Pricing

Price of the Pro plan (Freshsales Pro):

• $39/user/month (billed annually)
• $47/user/month (billed monthly)

5. Insightly CRM [8.3/10]

Insightly CRM is the CRM platform of Insightly, founded in 2009 in Perth, Australia. It was started with the purpose of bringing a better CRM to small businesses and startups.

Starting as a simple solution, over the years Insightly has been building more and more functionality and it now offers a CRM, a marketing platform, a service platform, and an integrations platform. This means that the experience got a little more complex, but you can now get everything in one place.

The main feeling I have when working with Insightly is that it’s relatively old school, clicking through lists and lists of data, with relatively little focus on communication and on actually managing relationships.

While it’s probably a smart upgrade from a spreadsheet, it doesn’t feel on par anymore with some other Salesforce alternatives in this list.

When people compare Salesflare to Insightly, it’s also usually by companies looking for a central database and not necessarily a CRM to better follow up their leads and relationships.

Testing it out

Testing Insightly CRM felt like stepping into a more traditional CRM environment. The platform had a no-frills approach, focusing on core CRM functionalities without too many bells and whistles. This simplicity was refreshing in some ways, but it also highlighted the system’s limitations compared to more modern alternatives.

The interface was straightforward, and I quickly understood how to navigate through contacts, leads, and opportunities. However, the user experience felt somewhat dated, and I found myself clicking through lists of data more often than engaging with dynamic tools that enhance relationship management. The CRM did its job as a central database, but it lacked the intuitive features that make other CRMs more engaging and efficient.

One of the positives was the ease of integration with Google Workspace, which made it simple to connect emails and calendars. However, the CRM’s focus on being a central repository meant it was less about relationship building and more about managing data. For businesses looking for a basic, reliable CRM that doesn’t require too much learning or customization, Insightly could be a solid choice. But for those seeking more advanced features or a modern interface, it might feel too basic.

Scoring

Insightly CRM’s G2 review scoring:

• Ease of Use: 8.3
• Ease of Setup: 8.2
• Meets Requirements: 8.1
• Quality of Support: 7.8
• Ease of Doing Business With: 8.5
• Ease of Admin: 8.4

Insightly CRM’s review ratings:

• Overall (G2): 8.2/10
• Mobile app (Google Play): 3.9/5 → 7.8/10
• Email plugin (Google Workspace): 4.5/5 → 9.0/10
• FINAL REVIEW SCORE: 8.3/10

Pricing

Price of the Pro plan (Insightly Professional):

• $49/user/month (only billed annually)

6. Zoho CRM Plus [7.7/10]

Zoho Corporation is a software development company, founded in 1996 (coincidentally in the same city as Freshworks above), which is behind an extremely wide range of software products.

It launched a small business CRM product in 2005, which has historically been positioning itself as a cheaper alternative to Salesforce. And that’s immediately its biggest strength.

The pinnacle of its offering is Zoho One, which gives you access to 40+ of its “business apps” for $105/user/month (or $45 if you get it for ALL your employees). Talk about cheap!

The flip side is that Zoho’s products don’t feel user friendly. While the engineering team does churn out a lot features for a low price, the user experience is generally lacking.

Still, if you can’t resist a good deal, Zoho has a whole lot to offer you. Or, if you’ve already tried Zoho and didn’t love it, give Salesflare a try.

Testing it out

Zoho CRM Plus presented a mixed experience during my test. The platform offers an impressive array of features at a very competitive price, which immediately stood out. However, as I started using it, the interface felt cluttered, and the user experience was less intuitive than I had hoped. It was clear that Zoho prioritized functionality over ease of use, which made the initial setup and navigation a bit challenging.

The strength of Zoho CRM Plus lies in its integration across a wide suite of Zoho applications. If your business already uses other Zoho products, this CRM can centralize your operations effectively. But, if you’re coming from a different ecosystem, the transition might be jarring due to the interface’s complexity and the learning curve involved.

I also noticed that while Zoho CRM Plus is feature-rich, not all features are as polished or user-friendly as they could be. Some tools felt like they were added to check a box rather than to provide a seamless user experience. Despite these shortcomings, the platform offers excellent value for money, especially for businesses that need a broad range of functionalities and are willing to invest time in mastering the system.

Scoring

Zoho CRM’s review scoring:

• Ease of Use: 8.1
• Ease of Setup: 7.6
• Meets Requirements: 8.2
• Quality of Support: 7.4
• Ease of Doing Business With: 7.9
• Ease of Admin: 7.8

Zoho CRM’s review ratings:

• Overall (G2): 7.8/10
• Mobile app (Google Play): 4.2/5 → 8.4/10
• Email plugin (Google Workspace): 3.5/5 → 7.0/10
• FINAL REVIEW SCORE: 7.7/10

Pricing

Price of the Pro plan (Zoho CRM Plus):

• $57/user/month (billed annually)
• $69/user/month (billed monthly)

7. Pipedrive [6.6/10]

Pipedrive is a dedicated sales CRM. It was founded in 2011 in Estonia as a small business alternative to enterprise CRMs like Salesforce, which are built more for enterprise needs than they are for sales teams.

Pipedrive’s power is its simple and well considered user experience, especially when it comes to its older functionality. It makes data input and keeping track of activities easier, albeit still very manual.

Its main weakness is that it has become a bit stale, with a more limited mobile app, lacking basic automation (e.g. of data input), a wonky email integration, and a set of more recent functionality that is not as thoughtfully built anymore.

At some point in time, we positioned Salesflare as “Pipedrive without the typing” (check this TechCrunch video for instance). We did this because like Salesflare, Pipedrive is built for sales teams, is easy to use, and easy to set up.

The main difference is that, unlike Pipedrive, Salesflare was built from the ground up to automate your team’s data input, which also makes it easy to keep it alive / up to date… so you can reap all the benefits you’d expect to get from a CRM. Because, after all, a CRM is only useful if you keep using it.

Testing it out

When I tested Pipedrive, I was immediately impressed by its focus on simplicity and ease of use. The platform’s clean, visually appealing interface made it easy to jump right in and start managing deals. The sales pipeline view was particularly intuitive, allowing me to drag and drop deals between stages with minimal effort. This made it clear why Pipedrive is often recommended for sales teams.

However, as I used Pipedrive more extensively, I noticed that it was perhaps too simple in some areas. The CRM excelled at basic sales tracking, but it lacked more advanced features that are becoming standard in other CRMs. Automation, in particular, was minimal, requiring manual updates that could become tedious over time. Additionally, the mobile app was less robust than I expected, offering only the most basic functionalities.

The email integration, while functional, was not as seamless as I would have liked. It required additional steps to log emails and didn’t automatically capture interactions as smoothly as other platforms. Pipedrive’s strength is in its straightforward approach to sales pipeline management, but if you’re looking for a more comprehensive and modern CRM with automation and deeper integrations, you might find it lacking.

Scoring

Pipedrive’s G2 review scoring:

• Ease of Use: 8.9
• Ease of Setup: 8.7
• Meets Requirements: 8.4
• Quality of Support: 8.4
• Ease of Doing Business With: 8.7
• Ease of Admin: 8.6

Pipedrive’s review ratings:

• Overall (G2): 8.6/10
• Mobile app (Google Play): 3.3/5 → 6.6/10
• Email plugin (Google Workspace): 2.3/5 → 4.6/10
• FINAL REVIEW SCORE: 6.6/10

Pricing

Price of the Pro plan:

• $49/user/month (billed annually)
• $64/user/month (billed monthly)

Which of these Salesforce competitors to pick in which case?

Here’s a quick summary on the pros and cons of each alternative:

1. Salesflare [9.7/10] 🏆: your team will actually use it (but the transparency created may be too high)
2. HubSpot CRM & Sales Hub [8.6/10]: you’ll have everything in one place (but it’ll get extremely expensive for a suite of tools that is not on par with what you get when you buy the specialized tools separately)
3. ActiveCampaign [8.5/10]: you’ll get advanced email automation (but the CRM part won’t be as developed compared to the others in the list)
4. Freshworks CRM [8.3/10]: you’ll get a ton of functionality (but it may get a bit bulky and complex)
5. Insightly CRM [8.3/10]: you’ll get it all in one place (but you’ll be working with a relatively old school database style CRM, with relatively little focus on communication and relationships)
6. Zoho CRM Plus [7.7/10]: you’ll get a lot of functionality for a low price (but it won’t be user friendly)
7. Pipedrive [6.6/10]: you’ll get something that is made for sales teams (but that has become a bit stale)

Don’t take my word for it however. I’m very well informed, but also a little biased. 😄

For a longer breakdown with screenshots and testimonials that covers Salesforce, Zoho, HubSpot, Pipedrive and Salesflare, check out this ultimate comparison.

Or find out here which CRM has the best Gmail / Google Workspace integration.

And know that, in the end, your priorities will define what’s the best choice for YOU.

How to move from Salesforce to a competitor: 4 essential steps

Moving over from Salesforce to an alternative CRM isn’t too hard, but to maximize your success it’s best to follow these 4 key steps. 👇

1. Cancel your Salesforce subscription as early as possible

The Salesforce Master Subscription Agreement states that you need to cancel your Salesforce contract by giving written notice 30 days before the end of the contract.

MSA 11.2 “Except as otherwise specified in an Order Form, subscriptions will automatically renew for additional periods equal to the expiring subscription term or one year (whichever is shorter) , unless either party gives the other written notice (email acceptable) at least 30 days before the end of the relevant subscription term.”

As explained in our article about Salesforce contracts however, it may be quite hard to get a hold of your Account Executive to make that cancellation go through, so you best start the process as early as possible.

2. Involve your sales team in picking a better alternative

Don’t choose an alternative CRM by yourself and impose it on your sales team. Chances are high they won’t use it, which will render the CRM useless. You’ll be back to square one again.

Instead, make a shortlist and get them to actually use those Salesforce CRM competitors. If they see themselves using the CRM, it’s way more likely they’ll start and keep using it. Plus, you’ll have their buy-in, which is invaluable.

More on this in our guide on how to set up and use a CRM.

3. Move over your data and integrations

The easiest way to export your data from Salesforce is to use its Data Export Service, as explained in this Salesforce article. You can also use the Data Loader if you’re used to it, but it’s not the easiest tool to use.

After exporting, it’s best to open the files in Excel and clean out the data a little. Just like when you’re moving houses, it’s best to throw some stuff away and clean your belongings. Otherwise you’ll be moving your accumulated rubbish to the new place too.

When ready, just take the CSVs and import them into your new CRM. For Salesflare, we offer a handy how-to video on importing data here. And a guide on how to move data Salesflare to Salesforce here.

When it comes to integrating your new CRM to other systems, the easiest way to do that is through Zapier. Even though Salesforce is touted to have the best integrations, you’ll quickly find that the ease and possibilities of Zapier are so much better. They list some example integrations for Salesflare here.

If you have more questions about importing data or moving over integrations, hit us up on the chat on our homepage. We’re here to help!

4. Train the team & agree how you’ll use the CRM

Training the team on what the CRM can do is essential, so your team can use it to its fullest potential.

Still, you’re setting yourself up for failure if you don’t also decide how you’re going to use it as a team. If everybody uses the system differently, it’s hard to collaborate or make sense of the data.

Take a few moments to come up with some guidelines, and you’ll again have maximized your chances for success.

Let us know if you’d like some guidance on that, especially if you’re picking Salesflare!

👉 You can follow @salesflare on Twitter, Facebook and LinkedIn.

• Author
• Recent Posts

Jeroen Corthout

Co-Founder & CEO at Salesflare

I'm Co-Founder & CEO at Salesflare, the intelligent sales CRM for small and medium-sized businesses selling B2B. I love automating sales, building beautiful products, and writing about all of these topics.

Latest posts by Jeroen Corthout (see all)

• 7 CRM Challenges & How to Overcome Them [2025] - October 23, 2024
• CRM Strategy: Quick Guide for SMBs with Examples and Frameworks - October 22, 2024
• CRM Implementation: Step-by-Step Guide for SMBs [2025] - October 22, 2024